Returns Policy

You can return unused items within 28 days of receiving your order.

To be eligible for a refund:

• • Items must be unworn, unused and returned with all tags attached.
• • Multipack items must be returned together.
• • Items purchased as part of a 3 for 2 promotion may be returned individually, but refunds will be based on the promotional price paid.
• • If your order included a free promotional item, it must also be returned.
• • Items with hygiene seals must be returned with the seals intact. We cannot accept returns of earrings for pierced ears, opened bedding or face coverings.

If you have received a faulty or incorrect item, please contact us before returning it.

Under EU law, you have the right to cancel most online purchases within 14 days of receiving your order, without needing to give a reason. To begin your withdrawal request, please follow this link Global-e Help Center Right of Withdrawal page. Once submitted, you’ll receive instructions on how to return your items and complete the process.

How do I return my order?

A returns label should be included in your order. If you cannot find it, please contact our Customer Service team, who will be happy to provide a replacement. Contact us here.

• 1. Repack the item(s) you'd like to return, ensuring all original tags are still attached, and include the returns note inside the parcel.
• 2. Remove the label from the paperwork inside your parcel and attach it to the outside of the package, making sure the original delivery label is fully covered or removed.
• 3. Take your parcel to your nearest DPD drop-off point. You can locate the most convenient location using the drop-off finder.
• 4. Once you’ve dropped off your return, please allow up to 14 working days for your refund to be processed.
• 5. Keep your proof of postage until your return has been processed.

When will I receive my refund?

Refunds are usually processed within 14 working days of the date the parcel is dropped off at the returns location.

We’ll send you a confirmation email as soon as your refund has been processed. Your refund will be issued automatically by Global-e, our international sales partner, to the original payment method used for the purchase.

Do I need to pay to return my order?

A return shipping fee of €5.99 will be deducted from your refund.

Can I exchange a product?

Although we do not currently offer an exchange service, you can return any unwanted and unused items for a full refund and place a new order for your preferred product.

What if I have a damaged/faulty item?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition.

If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.

To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to internationaldamagedparcels@customer-support.marksandspencer.com. Please also include the following detail so we can help:

• • Your name
• • Your order number
• • Product name and code (the product name and code can be found on your order confirmation email)
• • A description of the fault
• • Your preference for a replacement item or refund