What are your delivery options?

STANDARD TRACKED DELIVERY: 7-9 working days
HKD 50
FREE for orders above HKD 500

EXPRESS TRACKED DELIVERY: 3-4 working days
HKD 95
FREE for orders above HKD 1000

Order via the M&S Food app for free delivery on baskets over HK$500. See app for details

Can I deliver to a PO Box address?

We are unable to deliver to PO Box addresses.

Can I cancel my order?

Order cancellation is only possible within the first 30 minutes after the purchase is complete. After this time frame, the cancellation option becomes unavailable. It's important to review your order details carefully before finalizing your purchase to ensure it meets your requirements.

Do I have to pay any customs and/or duty?

No, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees. We send orders to Hong Kong S.A.R as Delivered Duty Paid (DDP).

Will all my items be shipped together?

In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.

Track your order

You can track the progress of your order here