Help | Marks and Spencer UA

Order & Delivery Update

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What are your delivery options?

What is your refund and returns policy?

When will I receive my refund?

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Women
All women
- Clothing
  
  Women
  
  New in
  
  All womenswear
  
  Coats & jackets
  
  Dresses & jumpsuits
  
  Jeans
  
  Jumpers & cardigans
  
  Leggings & joggers
  
  Shirts & blouses
  
  Shorts
  
  Skirts
  
  Sportswear & activewear
  
  Suits & workwear
  
  Swimwear & beachwear
  
  Tops
  
  Trousers
- Footwear
  
  Women
  
  All shoes & boots
  
  Ankle boots
  
  Boots
  
  Heels
  
  Loafers
  
  Sandals
  
  Slippers
  
  Shoes
  
  Trainers
  
  Wide fit
- Handbags & accessories
- Nightwear
- Underwear
- Fit type
  
  Women
  
  Maternity
  
  Petite
  
  Plus size clothing
  
  Tall
- Collections
  
  Women
  
  Cashmere
  
  Denim
  
  Faux leather
  
  Gifts for her
  
  Holiday shop
  
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  Linen
  
  Loungewear
  
  Modest clothing
  
  Occasion & partywear
- Brands
Lingerie
All Lingerie
- Bras
  
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  All bras
  
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  DD+ bras
  
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  Non-wired bras
  
  Post-surgery bras
  
  Push-up bras
  
  Sports bras
  
  Strapless bras
  
  T-shirt bras
  
  Total support bras
- Briefs
  
  Lingerie
  
  All knickers
  
  Brazilian
  
  Cotton knickers
  
  Full briefs
  
  High legs
  
  No VPL knickers
  
  Multipack knickers
  
  Period underwear
  
  Shorts
  
  Thongs
- Hosiery
- Nightwear
  
  Lingerie
  
  All nightwear
  
  Dressing gowns
  
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  Pyjamas
  
  Satin nightwear
  
  Slippers
  
  The sleep shop
- Shapewear & thermals
  
  Lingerie
  
  All shapewear
  
  Shaping knickers
  
  Slips
  
  Thermals
  
  Vests & camisoles
- Collections
  
  Lingerie
  
  All new lingerie
  
  All lingerie
  Bridal lingerie
  
  Flexifit underwear
  
  Lingerie sets
  
  Loungewear
  
  Neutral lingerie
  
  Sexy lingerie
  
  Wild Blooms
- Brands
  
  Lingerie
  
  Autograph
  
  Body & Flexifit
  
  Boutique
  
  B by boutique
  
  Rosie
Men
All men
- Clothing
  
  Men
  
  New in
  
  All menswear
  
  Casual shirts
  
  Coats & jackets
  
  Hoodies & sweatshirts
  
  Jeans
  
  Jumpers & cardigans
  
  Shorts
  
  Sportswear & activewear
  
  Swimwear
  
  Tops, T-shirts & polos
  
  Trousers
- Formalwear
  
  Men
  
  Suits
  
  Blazers
  
  Formal shirts
  
  Formal trousers
  
  Smart-casual clothing
  
  Waistcoats
- Footwear
  
  Men
  
  All shoes & boots
  
  Boots
  
  Casual shoes
  
  Smart shoes
  
  Trainers
- Accessories
  
  Men
  
  All accessories
  
  Bags & briefcases
  
  Belts & braces
  
  Cufflinks
  
  Hats, scarves & gloves
  
  Ties
  
  Wallets
- Nightwear
- Socks & underwear
  
  Men
  
  Socks
  
  Thermals
  
  Underwear
  
  Vests
- Collections
  
  Men
  
  Autograph
  
  Big & tall – up to 4XL
  
  Cashmere
  
  Denim
  
  Gifts for him
  
  Goodmove
  
  Holiday Shop
  
  Linen shop
  
  Loungewear
  
  Multipacks
  
  Party & occasionwear
  
  Workwear
Baby
All baby
- Baby boy 0 - 2 years
  
  Baby
  
  All baby boys’ clothing
  
  Coats & jackets
  
  Dungarees & bib shorts
  
  Jumpers & cardigans
  
  Sets & outfits
  
  Shoes, socks & booties
  
  Swimwear
  
  Tops
  
  Trousers & jeans
- Baby girl 0 - 2 years
  
  Baby
  
  All baby girls’ clothing
  
  Coats & jackets
  
  Dresses
  
  Jumpers & cardigans
  
  Sets & outfits
  
  Shoes, socks & tights
  
  Swimwear
  
  Tops
  
  Trousers & jeans
- Newborn & essentials
  
  Baby
  
  All newborn clothing
  
  Baby grows & sleepsuits
  
  Bodysuits & vests
  
  Premature baby clothing
  
  Sleeping bags
  
  Snowsuits & pramsuits
- Bibs & accessories
  
  Baby
  
  All accessories
  
  Bibs & muslins
  
  Blankets & shawls
  
  Hats & mittens
- Collections
Kids
All kids
- Boys (3mths - 16yrs)
  
  Kids
  
  All boys' clothing
  
  Accessories & bags
  
  Coats & jackets
  
  Jumpers & sweatshirts
  
  Pyjamas & onesies
  
  Shirts
  
  Shoes & boots
  
  Shorts
  
  Socks & underwear
  
  Suits & occasionwear
  
  Swim & holiday
  
  T-shirts & polo
  
  Trousers, jeans & joggers
  
  Thermals
- Girls (3mths - 16yrs)
  
  Kids
  
  All girls' clothing
  
  Accessories & bags
  
  Coats & jackets
  
  Dresses & jumpsuits
  
  First bras
  
  Jumpers & sweatshirts
  
  Pyjamas & onesies
  
  Shoes & boots
  
  Shorts
  
  Skirts
  
  Socks, tights & underwear
  
  Swim & beachwear
  
  Tops & t-shirts
  
  Trousers, jeans & joggers
  
  Thermals
- School uniform
  
  Kids
  
  All school uniform
  
  Back to school shop
  
  Boys' uniform
  
  Girls' uniform
  
  School shoes & trainers
  
  Shirts & polo shirts
  
  School trousers & shorts
  
  School dresses & skirts
  
  School jumpers
  
  School sports & P.E. kits
- Collections
  
  Kids
  
  Character shop
  
  Denim
  
  Disney
  
  Easy dressing
  
  Gifts for kids
  
  Harry Potter
  
  Holiday shop
  
  New in
  
  Partywear
  
  Sportswear
  
  Wicked
  
  Peppa Pig
Home
All home
- Bathroom
- Bedding
  
  Home
  
  All bedding
  
  Bedding sets
  
  Bed sheets
  
  Duvet covers
  
  Bedspreads & throws
  
  Kids' bedding
  
  Mattress protectors & toppers
  
  Pillow cases
- Cooking & dining
- Decor & accessories
- Home furnishings
- Trends & collections
  
  Home
  
  All homeware
  
  Bees
  
  Best of M&S home
  
  The sleep shop
Gifts
All gifts
- Gift ideas
  
  Gifts
  
  All gifts
  
  Gifts for her
  
  Gifts for him
  
  Gifts for kids
  
  Gifts for babies
  
  Gifts for pets
- Gift by price
- Characters
  
  Gifts
  
  All characters
  
  Percy pig
  
  Harry potter
  
  Spencer bear

What are your delivery options?

What is your refund and returns policy?

When will I receive my refund?

(English) Change (English)

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FAQ
Contact Us

Hello, I'm your helpbot

I hope to answer your question within just a few minutes, let's get started, select an option...

Where is my order?

How do I track my order?

You can track your order using the link provided in the despatch email. Alternatively you can follow the link below to track your order on our website.

Track my order

I still need more help

How do I return an item?

How do I create a return label?

To create a return label simply follow the link below and fill in the details required. You will then receive your return label by e-mail.

Create a return label

One of my items arrived damaged

If (part of) your order arrived damaged please contact our customer service team to request a refund. To receive the goods again, please place a new order online.

I still need more help

Has my refund been processed?

I have not yet received my refund for my return

Please note that M&S refunds will appear on your bank statement as Marks & Spencer - Globale. Please allow up to 28 business days to receive your refund.

My order was cancelled

If your order was cancelled before being despatched, you have not been charged. Placing an order results in a pre-authorisation of funds in your account. If your order was cancelled, the pre-authorisation will be voided and the funds will be released back into your account automatically within 1 to 8 business days depending on your bank's policy. In the case of credit cards, holds may last as long as 30 days, depending on the issuing bank. Please contact your bank to check their policy.

I still need more help

What if I have a damaged/faulty item?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition.
If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.

To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to int.damageditem@customersupport.marksandspencer.com. Please also include the following detail so we can help:

Your name

Your order number

Product name and code (the product name and code can be found on your order confirmation email)

A description of the fault

Your preference for a replacement item or refund

Size enquiry

Size conversion

For any questions about our size conversions please check our size guide.

View size guides

I still need more help

Placing orders

How do I apply a promo code?

Please click on your shopping bag in the top right of our website. Just below the product list, you will see the box ‘Enter Voucher or Promotional code’. Please enter your promo code there and click ‘Apply’.

My promo code is not working

If your code shows as ‘Unknown’ please check if you entered it correctly. The best option in this case is to copy and paste your code. Writing down your code and typing it in may sometimes result in minor mistakes. If your code shows as ‘Not applied’ then the item(s) you’re purchasing are not part of the promotion. For more information please check the Terms and Conditions of your offer.

Can I pay with a gift card?

We currently do not accept gift cards on this website. Please note that any gift cards issued for our UK website will only work on marksandspencer.com in line with Terms and Conditions of your gift card.

I still need more help

Other enquiry

OK, no problem

Fill in the form below and you will be contacted by our English speaking contact centre

All information below should be completed in English

Required fields are marked with an asterisk *

First Name

Last Name

Contact Number:

Order Number:

Your enquiry is related to:

Your enquiry:

Cancel my enquiry and return to help topic

Hello, I'm your helpbot

Where is my order?

How do I track my order?

How do I return an item?

How do I create a return label?

One of my items arrived damaged

Has my refund been processed?

I have not yet received my refund for my return

My order was cancelled

What if I have a damaged/faulty item?

Your name

Your order number

Product name and code (the product name and code can be found on your order confirmation email)

A description of the fault

Your preference for a replacement item or refund

Size enquiry

Size conversion

Placing orders

How do I apply a promo code?

My promo code is not working

Can I pay with a gift card?

Other enquiry

OK, no problem

Popular help topics

Free & fast delivery

Easy, low-cost returns

Account and order management

MULTIPLE PAYMENT OPTIONS

SIZE GUIDES

Hello, I'm your helpbot

Where is my order?

How do I track my order?

How do I return an item?

How do I create a return label?

One of my items arrived damaged

Has my refund been processed?

I have not yet received my refund for my return

My order was cancelled

What if I have a damaged/faulty item?

Your name

Your order number

Product name and code (the product name and code can be found on your order confirmation email)

A description of the fault

Your preference for a replacement item or refund

Size enquiry

Size conversion

Placing orders

How do I apply a promo code?

My promo code is not working

Can I pay with a gift card?

Other enquiry

OK, no problem

Popular help topics

Free & fast delivery

Easy, low-cost returns

Account and order management

MULTIPLE PAYMENT OPTIONS

SIZE GUIDES

Error