What is your refund and returns policy?

You may return unused products within 28 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

1. DHL courier returns pick-up

Choose our courier returns option and schedule a collection for your retuning items. Print your returns label and note here.

Schedule your pick-up here.

A standard returns fee of CHF 15 will be charged and deducted from the value of your refund. Return your parcel by creating a return label through our return portal.

2. Self-postage return to the UK

Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage. Please enclose the Returns Merchandise Authorisation form in your parcel and attach the returns label which can both be printed from our returns portal.

Please contact us If you need to return a faulty or incorrect item.

All returns should be made in their original condition – by this, we mean:

• •  Item(s) should be in an unworn and unused condition.
• •  Multi-pack items must all be returned together
• •  3 for 2 items can be returned individually but will be refunded based on the promotional price paid.
• •  If the original purchase contained a free item, this item must also be returned
• •  Items with hygiene seals must be returned with the seals intact ( swimwear, underwear, duvets, etc).

Note: we cannot accept goodwill refunds for bra, accessories, earrings for pierced ear, open bedding or face coverings.

When will I receive my refund?

It can take up to 35 working days to process your return.

We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by GlobalE, our international sales facilitation and fulfilment partner.

What if I have a damaged/faulty item?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition.

If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.

To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to internationaldamagedparcels@customer-support.marksandspencer.com. Please also include the following detail so we can help:

• • Your name
• • Your order number
• • Product name and code (the product name and code can be found on your order confirmation email)
• • A description of the fault
• • Your preference for a replacement item or refund