What is your refund and returns policy?

You may return unused products within 35 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

1. Free instant returns in select M&S click and collect stores.

We offer you the option to return any items to select stores free of charge. These stores are:

• • Wheelock Place (501 Orchard Rd, #01-01 Wheelock Place)
• • Vivo City (1 Harbourfront Walk, #01-46, VivoCity).

2. Express returns

A subsidised returns fee of SGD 20 will be charged and deducted from the value of your refund. Choose our express returns option and schedule a collection for your retuning items.

• Print your returns label and note here
• Schedule your pickup here
• SGD 20 will be deducted from your refund

3. Self-postage return to the UK

Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage. Please enclose the Returns Merchandise Authorisation form in your parcel and attach the returns label which can both be printed from our returns portal here

Please contact us If you need to return a faulty or incorrect item.

Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, open bedding or face coverings. Enclose the completed Returns Merchandise Authorisation form in the parcel and attach the returns label provided via the returns portal to the parcel.

When will I receive my refund?

It can take up to 28 working days to process your return.

We can now process returns instantly in click and collect stores. Customers should receive their refund within standard bank processing time.

We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by GlobalE, our international sales facilitation and fulfilment partner.

What if I have a damaged/faulty item?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition.

If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.

To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to int.damageditem@customersupport.marksandspencer.com. Please also include the following detail so we can help:

• • Your name
• • Your order number
• • Product name and code (the product name and code can be found on your order confirmation email)
• • A description of the fault
• • Your preference for a replacement item or refund