Free home delivery over QAR 250
Hassle free returns
Click & Collect available
Please note that ID will be required by customs before delivery can be attempted
STORE COLLECTION: 7-9 working daysQAR 40FREE when you spend over 125 QAR.
TRACKED DELIVERY: 5-7 working daysQAR 40Free for orders above QAR 250.
Track your delivery here or via the Aramex app.
CASH ON DELIVERY: 7-9 working days A payment charge of QAR 30 is applied to your order.
No, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees. We send orders to Qatar as Delivered Duty Paid (DDP).
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.
You can track track all Express Delivery orders via the official Aramex app using your unique parcel tracking number. Download the App from the Apple App Store or Google Play to track your delivery, monitor shipment progress and manage your account, address and delivery details.
You can track the progress of your order here
You will receive an email when your order is available for collection in your selected store. Your order will be available to collect from midday that day. We will keep hold of it for up to 7 days.
You will need to show photo identification when collecting your order. If someone else is collecting an order on your behalf, they will also need to provide the order number.
You will have 7 days to collect your order. If your order is uncollected, it will be sent back to the UK distribution centre and you will receive a full refund for the goods. This may take up to 28 working days.
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, the order will be shipped to the address you previously specified. Please click here for our address and contact details.
If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, please return it to us after you receive it. You can also reorder the new products you want in the meantime. Please click here for our address and contact details.
The Consumer Rights Directive (CRD) for E.U. Countries: under the CRD, you have the right to cancel the contract for the purchase of certain items at any time up to 14 calendar days after the day on which you receive the goods your ordered. You are obliged to return the item to our UK warehouse within 14 days of cancellation, at your cost. We will refund you within 14 days of receipt of the items. Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note that the delivery charge refund will be to the value of standard delivery.
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact details.
This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
Most of our clothing, footwear and homeware range in the UK is available to order on this website (exceptions include Beauty, Furniture, lighting, flammable items, Peppa Pig products, and selected homeware). Please note that gift cards are not available for use or purchase on this website.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
1. To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: tops, trousers , dresses etc).
2. Browse through the products we have to offer, and when you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket.
3. You can then choose to continue shopping or proceed to checkout with your order.
4. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.
5. Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account.
6. Enter your details, choosing your delivery method, and click continue.
7. Next you will be required to enter your payment details, billing address and contact details.
8. The payment details you can choose from are credit/debit cards (Visa, Mastercard, American Express (QAR currency not available), JCB).
9. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
10. Once you submit your order you will be unable to change your order.
11. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.
12. We do not sell products manufactured in Kingdom of Saudi Arabia, Bahrain, United Arab Emirates and Israel on the website.
If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.
You may return unused products within 35 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.
1. FREE instant returns in M&S click and collect stores.
We offer you the option to return any items to select stores free of charge. These stores are:
2. Express returns
A subsidised returns fee of QAR 60 will be charged and deducted from the value of your refund.
Choose our courier returns option and schedule a collection for your retuning items. Print your returns label and note <here. Schedule your pick-up here. Please get a receipt as proof of postage.
3. Self-postage return to the UK.
Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage.
Please enclose the Returns Merchandise Authorisation form in your parcel and attach the returns label which can both be printed from our returns portalhere.
Please contact us If you need to return a faulty or incorrect item.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, open bedding or face coverings.
It can take up to 28 working days to process your return.
We can now process returns instantly in click and collect stores. Customers should receive their refund within standard bank processing time. The select M&S click and collect stores can be found here.
We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by GlobalE, our international sales facilitation and fulfilment partner.
For Cash on Delivery orders, customers will have the option of receiving refunds via Paypal (USD only) or a coupon code.
We’re really sorry to hear that you’ve received an item that’s not in perfect condition.
If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.
To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to firstname.lastname@example.org. Please also include the following detail so we can help:
We’re sorry but we’re not currently selling gift cards or vouchers on our International website.
No. We’re sorry but we don’t currently accept gift cards on our International website.
Please click here to view our size guides.
We are sorry but we currently do not offer a service to include a gift message for items within your order.
We’re sorry but we don’t offer a gift-wrapping service. You can, however, include gift wrap in your order from the Stationery section on our website.
As with our UK website, we have looked at offering a full online food offer but do not intend to build that capability at present.
All existing delivery options are available and will be displayed at checkout.
These brands are fulfilled from a different warehouse and therefore will arrive in a separate parcel to any other M&S items you order at the same time.
The standard M&S refund policy applies to all these brands.
Currently, these products are online only.
JACK & JONES
We don’t automatically save your card details. If you would like us to save them for your next order, click the ‘Save this card’ option after you’ve entered your card details for payment. Alternatively, add a card on the ‘View and add payment details’ section of the ‘My Account’ page.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.
Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
Receive 10% off on your first order on womenswear, menswear, kidswear, lingerie and home furnishings when you sign up to receive our emails. Offer is subject to availability and for a limited time only at www.marksandspencer.com/qa only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Get 3 for 2 on selected kidswear when purchased in one transaction at marksandspencer.com/qa and in selected stores. Offer is subject to availability and for a limited time only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
Get 3 for 2 on selected women’s Knickers when purchased in one transaction at marksandspencer.com/qa and in selected stores. Offer is subject to availability and for a limited time only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.
We accept major credit/debit cards (Visa, Mastercard, American Express, Diners Club), Paypal, Apple Pay and Cash on Delivery.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
Payment for Cash on Delivery orders will be taken at the point of order delivery.
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount. Certain products available for sale on the Website may not be available in stores. At certain times prices on the Website may be different from prices in stores, for example if there is an online or in-store only offer and promotion.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
M&S stores in Qatar are run by our franchise partner, Al-Futtaim Sons Company LLC.
In partnership with Al-Futtaim Sons Company LLC, M&S offers a free click and collect service to select stores, which gives customers the option to deliver and return orders placed on marksandspencer.com/qa to these stores.
To locate the click and collect stores, please visit our store finder
This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.
The measures we have taken to achieve this include:
The Marks & Spencer website has been designed to be compatible with the following browsers:
The M&S website (www.marksandspencer.com/qa) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.
By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
For the latest opportunities pleaseclick here
We are a leading retailer in the UK, with over 1,400 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A
There are links to the size guides on our product pages. You can also find our full list of size guides here.Size guides
By email: click here.
Our contact centre line (+44) 117 456 4723 will be open 9am-5pm (UK time), 7 days a week. Please note: this number connects to an English-speaking contact centre.
Please note that this number is currently not toll-free and international rates will apply.
For infomation on how to return items please click here
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