What is your refund and returns policy?

You may return unused products within 35 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

1. FREE instant returns in M&S click and collect stores.

We offer you the option to return any items to select stores free of charge. These stores are:

• • Doha Festival City
• • Landmark Mall
• • Villaggio Mall

2. Express returns

A subsidised returns fee of QAR 60 will be charged and deducted from the value of your refund. Choose our courier returns option and schedule a collection for your retuning items. Print your returns label and note here. Schedule your pick-up here. Please get a receipt as proof of postage.

3. Self-postage return to the UK.

Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage.

Please enclose the Returns Merchandise Authorisation form in your parcel and attach the returns label which can both be printed from our returns portalhere.

Please contact us If you need to return a faulty or incorrect item.

Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, open bedding or face coverings.

When will I receive my refund?

It can take up to 28 working days to process your return.

We can now process returns instantly in click and collect stores. Customers should receive their refund within standard bank processing time. The select M&S click and collect stores can be found here.

We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by GlobalE, our international sales facilitation and fulfilment partner.

For Cash on Delivery orders, customers will have the option of receiving refunds via Paypal (USD only) or a coupon code.