Cyber incident update- further information

My Delivery

What are my delivery options?

STANDARD DELIVERY: 5-8 working days
RM 50
FREE when you spend over RM 500

EXPRESS DELIVERY: 4-5 working days
RM 100

STORE COLLECTION: 9-12 working days.
RM 50
FREE when you spend over RM 250
The select M&S click and collect stores can be found here

FOOD & GIFTING DELIVERY: More information can be found here.

Deliveries to remote areas may experience an additional 2-3 days of transit time.

During public holidays and peak shopping periods delivery may take longer than usual.

Can I deliver to a PO Box address?

We are unable to deliver to PO Box addresses.

Can I cancel my order?

Order cancellation is only possible within the first 30 minutes after the purchase is complete. After this time frame, the cancellation option becomes unavailable. It's important to review your order details carefully before finalizing your purchase to ensure it meets your requirements.

Do I have to pay any customs and/or duty?

No, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees. We send orders to Malaysia as Delivered Duty Paid (DDP).

Will all my items be shipped together?

In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.

Track your order

You can track the progress of your order here

Ways to pay
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