font loading for Top nav

Collection & delivery

Delivery

  • delivery

    Clothing, home (excluding furniture) and beauty

    Collection

    delivery

    Store collection

    Cost:

    FREE

    Details

    Order by 10pm for free next-day store collection. (Please note that this is subject to availability and may change depending on location, product type and carrier availability.)

    Please remember to bring along your confirmation email. Stores will hold your order for 7 days after your arranged collection date. Lost your confirmation email? No problem, we’ll just need your name, postcode, email address and phone number. You can view your order and access any tracking details in My Account

    delivery

    Clothing, home (excluding furniture) and beauty

    Delivery

    delivery

    Standard delivery

    Cost

    £3.99 / FREE

    Details

    We’ll deliver for free if your order is over £60 (exclusions apply), within 2-4 working days. If you're not spending £60 then delivery is £3.99. (Please note that this is subject to availability and may change depending on location, product type and carrier availability.)

    Our couriers deliver between 7am and 7pm. During busy times, we may deliver outside these hours.

    To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account

    delivery

    Clothing, home (excluding furniture) and beauty

    Delivery

    delivery

    Nominated day/Next day delivery

    Cost

    £5.99

    Details

    Order by 9pm and we'll deliver your order tomorrow for just £5.99. Alternatively, you can choose a day that suits you. (Please note that this is subject to availability and may change depending on location, product type and carrier availability.)

    Our couriers deliver between 7am and 7pm. During busy times, we may deliver outside these hours.

    To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account

    delivery

    Flowers

    Delivery

    delivery

    Nominated-day/next-day delivery

    Cost

    FREE

    Details

    Order by 7pm weekdays or 2pm on weekends for next-day delivery or choose a day that suits you. Sunday delivery on selected lines only. To find out if these delivery options are available to your postcode, click here. You can view your order and access any tracking details in My Account.

    delivery

    Wine

    Delivery

    delivery

    Standard wine delivery

    Cost

    £4.99 / FREE

    Details

    We’ll deliver wine orders over £100 for free within 2-4 working days. If you’re not spending £100 then delivery is £4.99. Click here to find out more about how we calculate the minimum spend thresholds for orders containing wine. To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account

    delivery

    Wine

    Delivery

    delivery

    Nominated-day/next-day delivery

    Cost

    £6.99 / FREE

    Details

    Get your order on a day that suits you, plus place an order by 7pm to get your wine delivered tomorrow. Free when you spend over £150. Click here to find out more about how we calculate the minimum spend thresholds for orders containing wine. To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account.

    delivery

    Hampers

    Delivery

    delivery

    Standard delivery

    Cost

    £3.99 / FREE

    Details

    We’ll deliver for free within 2-4 working days if your order is over £60. If you’re not spending £60 then delivery is just £3.99. To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account.

    delivery

    Hampers

    Delivery

    delivery

    Nominated-day/next-day delivery

    Cost

    £5.99 / FREE

    Details

    Order by 5pm and we'll deliver your hamper tomorrow (excluding Saturday). Alternatively, you can choose a day that suits you, although unfortunately we are currently unable to deliver hampers on Sundays.

    Delivery will be free or £5.99, depending on the product. (Please note that this is subject to availability and may change depending on location, product type and carrier availability.)

    delivery

    Food

    Collection

    delivery

    Store collection

    Cake and sandwich platter orders can be collected from 9am on your chosen collection date, just bring along your confirmation email. Lost your confirmation email? No problem, we’ll just need your name, postcode, email address and phone number. As cakes and sandwich platters are perishable, you’ll need to collect your order on the day it arrives in store. Click here to check store opening times. Unfortunately, we are unable to extend your collection date or offer a refund if you don’t collect your order on the selected day. You can view the status of your order at any time in store Click here to check store opening times. Unfortunately, we are unable to extend your collection date or offer a refund if you don’t collect your order on the selected day. You can view the status of your order at any time in My Account .

    delivery

    Furniture

    Delivery

    delivery

    Nominated-day delivery

    Cost

    £15

    Details

    Our furniture products have a note in the description to let you know the time it will take us to dispatch – this could be between one and six weeks, and will be longer for larger items. Once you’ve ordered, we’ll be in touch to make a plan for delivery – you can choose the delivery date and inform us of access requirements. There are some places in the UK that we can’t deliver to yet. See our list of exceptions here. To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account . For more information about our furniture deliveries, click here.

    delivery

    Sale

    Delivery

    delivery

    Standard delivery

    During the busy sale period, the date shown at checkout is the latest date your order will arrive. We’ll aim to deliver earlier if possible. You can view your order and access any tracking details in My Account.

    delivery

    Personalised products

    Delivery

    delivery

    Standard delivery

    Cost

    £3.99/FREE

    Details

    We’ll deliver for free if your order is over £60 (exclusions apply), within 7 working days. We’ll aim to deliver earlier if possible. If you’re not spending £60 then delivery is £3.99. To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account.

  • Delivery varies depending on the product, so please scroll down to find the department relevant to your order.

    If you are shipping to Jersey, please use the dedicated Jersey website.

    If your postcode belongs to GX11 1--, we do not currently offer standard delivery.

    Flowers
    If your postcode belongs to one of the below, your order will arrive within 48 hours:

    DD10-DD11

    GY0-GY9

    IM1-IM9

    IM99

    IV63

    IV1-IV28

    IV30-IV32

    IV36

    IV40

    KA27-28

    IV52-54

    KW1-KW14

    KY14-17

    KY13

    KY10

    PA20-28

    PA35-38

    PA49

    PH5-PH26

    PH5-9

    PH30-PH39

    PH49

    PH50

    PO30-PO41

    TR21-25

    TD 10-14

    TD 1-8

    Unfortunately, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness of flowers upon arrival, therefore we do not deliver:

    All BT Postcodes

    AB10-AB16

    AB21-AB25

    AB32-38

    AB41-AB45

    AB51-AB56

    AB99

    DD6-DD9

    FK18-FK21

    HS1-9

    All GY Postcodes

    DB99

    IV41-49

    IV51

    IV55-56

    KW15-17

    All JE Postcodes

    PA62-72

    PA74-75

    PA80

    PA34

    PA41-48

    PA60

    PA61

    PA73

    PA74-75

    PA76-78

    PH42-44

    PH40-41

    ZE

    ZE1-3

    TR21-25

    Hampers
    Unfortunately, for all Chilled hamper lines, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness/quality of the hamper upon arrival, therefore we do not deliver:

    AB31-AB38

    AB41-AB56

    BT0-BT99

    FK17-FK21

    GY0-GY99

    HS1-HS9

    IM1-IM99

    KA27-KA28

    TR21-TR25

    JE0-JE99

    ZE0-ZE99

    PH15-PH26

    PH30-PH44

    PH49-PH50

    PA20-PA78

    PA80

    KW0-KW17

    IV1-IV28

    IV63

    IV99

    CA25-CA27

    CA95-CA95

    DG3-DG4

    DG6-DG7

    DG8-DG9

    EH95-EH95

    EH99-EH99

    EX23-EX23

    EX33-EX35

    EX38-EX39

    FK1-FK7

    FK8-FK8

    FK9-FK9

    FK10-FK16

    G60-G82

    G83-G83

    G84-G84

    GU26-GU26

    GU33-GU33

    GY2-GY8

    GY9-GY9

    GY10-GY10

    HS1-HS8

    HS9-HS9

    IM1-IM9

    IM10-IM99

    IV2-IV9

    IV10-IV12

    IV13-IV14

    IV15-IV20

    IV21-IV28

    IV29-IV29

    IV30-IV32

    IV33-IV36

    IV37-IV39

    IV40-IV40

    IV41-IV49

    IV50-IV50

    IV51-IV51

    IV52-IV54

    IV55-IV56

    IV57-IV62

    IV63-IV63

    IV64-IV99

    JE5-JE5

    KA1-KA5

    KA6-KA6

    KA7-KA9

    KA10-KA26

    KA27-KA27

    KA28-KA28

    KA29-KA30

    KW1-KW3

    KW4-KW4

    KW5-KW9

    KW10-KW14

    KW15-KW17

    KY9-KY9

    KY10-KY10

    KY14-KY14

    KY15-KY16

    PA20-PA20

    PA23-PA23

    PA28-PA33

    PA34-PA34

    PA35-PA38

    PA39-PA40

    PA41-PA48

    PA49-PA49

    PA50-PA59

    PA60-PA61

    PA62-PA76

    PA77-PA78

    PA80-PA80

    PA81-PA88

    PE31-PE32

    PE35-PE35

    PH1-PH1

    PH2-PH9

    PH10-PH11

    PH12-PH12

    PH13-PH13

    PH14-PH14

    PH19-PH26

    PH27-PH29

    PH30-PH35

    PH36-PH44

    PH45-PH48

    PH49-PH50

    PH51-PH99

    PL13-PL14

    PL27-PL35

    PO30-PO41

    SA35-SA36

    SA41-SA41

    SA64-SA64

    SY10-SY10

    SY15-SY15

    SY17-SY17

    SY19-SY19

    SY22-SY22

    TD10-TD14

    TD15-TD15

    TA24-TA24

    TD1-TD8

    TD9-TD9

    ZE1-ZE3

    ZE4-ZE9

    ZE10-ZE99

    Unfortunately, for all ambient hamper lines, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness/quality of the hamper upon arrival, therefore we do not deliver:

    AB30

    AB32

    AB43

    AB53

    BT0-BT99

    GY0-GY99

    HS1-HS9

    ZE1-ZE3

    JE0-JE99

    TR21-TR25

    PH40-PH44

    KW15-KW17

    IV21-IV23

    IV26-IV27

    IV40-IV49

    IV51-IV56

    PA20

    PA34

    PA42-PA49

    PA60-PA78

    PA80

    For all ambient hamper lines, if your postcode belongs to one of the below, your order will arrive within 48 hours:

    HS1-HS9

    IV21-IV23

    IV26-IV27

    IV40-IV49

    IV51-IV56

    KW15-KW17

    PA20

    PA34

    PA42-PA49

    PA60-PA78

    PA80

    PH40-PH44

    TR21-TR25

    ZE1-ZE3

    Wine
    If your postcode belongs to one of the below, your order will arrive within 48 hours:

    AB30-31

    AB33-38

    AB41-45

    AB51-56

    AB63

    DD8-9

    DD10

    FK8 3

    FK17-21

    IV1-9

    IV10-14

    IV15-20

    IV21-28

    IV30-32

    IV36

    IV40-56

    KA27-28

    KW1-3

    KW5-14

    PA60-61

    PH30-44

    PH10-11, PH13-14

    PH49-50

    TD15 2

    If your postcode belongs to one of the below, we do not offer next-day delivery. However, we do offer standard delivery with a maximum delivery lead time of five days:

    HS1-9

    KW15-17

    PA20-49

    PA62-78

    PA80

    ZE1-3

    Unfortunately for all wine lines, if your postcode belongs to one of the below groups, we cannot deliver to this region:

    All BT Postcodes

    Furniture
    Unfortunately, we are unable to deliver furniture to the following postcodes:

    Exclusion listed

    GY1 0AA – GY10 9ZZ

    HS0 0AA – HS9 9ZZ

    JE1 0AA - JE5 9ZZ

    KA27 0AA – KA28 9ZZ

    KW15 0AA – KW99 9ZZ

    PA20 0AA – PA20 9ZZ

    PA41 0AA – PA49 9ZZ

    PA60 0AA – PA99 9ZZ

    PH42 0AA – PH48 9ZZ

    PH51 0AA – PH69 9ZZ

    PH80 0AA – PH99 9ZZ

    TR21 0AA – TR25 9ZZ

    ZE0 0AA - ZE9 9ZZ

    District start

    GY1

    HS0

    JE1

    KA27

    KW15

    PA20

    PA41

    PA60

    PH42

    PH51

    PH80

    TR21

    ZE0

    District end

    GY10

    HS9

    JE5

    KA28

    KW99

    PA20

    PA49

    PA99

    PH48

    PH69

    PH99

    TR25

    ZE9

    Clothing and home

    If your postcode belongs to one of the below, your order will arrive within 48 hours:

    Unfortunately, next-day delivery is not available to the below postcodes:

     

    EH

    ZE

    DD1-DD5

    DD8-DD9

    G1-G5

    G11-G15

    G20-G23

    G31-G34

    G40-G46

    G51-G53

    G58-G82

    G83-G84

    TD1-TD15

    CA17-CA27

    DG3-DG9

    FK1-FK21

    KA7-KA30

    KY1-KY14

    KY99-KY99

    ML10-ML12

    PH1-PH14

    PH1-PH14

    If your postcode belongs to one of the below, your order will arrive within 96 hours:

    AB

    BT

    IV

    JE

    PA

    CA10-CA10

    FK18-FK21

    GY1-GY99

    HS1-HS9

  • Orders can only be delivered to one address. You’ll need to place separate orders for items that need to be delivered to different addresses

  • Yes, you can. You can view all of the available delivery options to your chosen address at checkout.

    Please note that orders placed with British Forces Postal Office (BFPO) are expected to arrive within 10-14 working days. Unfortunately, we are only able to track your order as far as your BFPO office. Once your parcel has been delivered to the BFPO office, you'll need to contact them directly for any further delivery updates.

  • Once you have purchased your item, it should arrive within 7 working days

  • We’re really sorry about that. If you have received any incorrect items, you must inform us within a reasonable period of time. Where possible, you will be asked to return the products to us using one of our free returns options. If it is not possible for you to return the item, and if you are eligible for a refund or replacement, this will be discussed at the point of contact.

  • We hope to resume these services as soon as possible. In the meantime, you can continue to shop in store for cakes, flowers, wine and the rest of your favourite M&S Foodhall products.

  • M&S Sandwich platters will only be available for collection in store.

  • If there are issues with products received, customers can request a refund quickly and easily on the Ocado website. You just need to log in, go to ""My Ocado"", then ""order""and select ""request"" under Refunds.

    For any other issues, customers can get in touch with Ocado's Customer Service team by phone, email or live chat by visiting the ""Contact Us"" page on Ocado's website.

Track my order

  • You can check the status of your order and find tracking information at any time in My Account. If you placed your order as a guest, click here for tracking information.

    We’ll keep you updated about your order via email – you’ll initially receive an order confirmation from us, and we may also send you important updates about items in your order, including when they’ve been despatched.

    To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different couriers. Our couriers deliver between 7am and 7pm. During busy periods, we may deliver outside of these hours.

    Furniture

    When placing your order online or over the phone we’ll provide you with an estimated despatch time which is shown on the product page. If you’ve ordered multiple items from us your estimated despatch date will be for your entire order and be based upon the product with the longest lead time. As soon as you have placed your order you’ll receive a text or email from us asking you to select a specific delivery day. If you have placed an order which has a estimated delivery longer than 90 days you will receive your booking in date when it comes into this window.

    A week before delivery we will send you a reminder e-mail about your order, if you need to move or change the date at no additional cost for the first time you can do so at this point.

    Two days before your delivery, we will text and confirm your 2-hour delivery window. You’ll receive messages from us on your day of delivery letting you know that we’re on our way. Deliveries take place between 7am-7pm.

  • Check if the courier has left your delivery in a safe place.

    Check if one of your neighbours has received the delivery for you.

    Use the tracking number to see if the tracking system has been updated with any information, such as a photo of where it has been left.

    If your delivery still cannot be found, please get in contact with our customer services team

Collection

  • If you’re collecting from one of our Simply Food stores, please check in using the Click & Collect digital screen. If you’re collecting from one of our clothing & home stores, when you arrive at your store, look for a collection point in the Foodhall.

    If you’re unable to find the digital screen or collection point, please ask one of our store colleagues, who will happily help you.

    Please bring your confirmation email with you (either printed or on your phone) to collect your order. One of our store colleagues will then bring you your food order.

  • Home delivery

    Most deliveries need to be signed for, so if you’re out when delivery is attempted, our couriers will leave a card explaining what to do next.

    If you’ve ordered a hamper, we’ll leave it in a safe place if you’re not home. However, as hampers can contain perishable items, we recommend choosing a day when you know someone will be available to sign for it.

    Store collection - Cakes

    As food items are perishable, you’ll need to collect your order on the same day it arrives in store. Unfortunately, we are unable to extend your collection date or give you a refund if you don’t collect your order on the selected day. Cake orders can be cancelled or amended within 30 minutes of placing the order – after this time, we are unable to change or amend your order or chosen collection store.

    Store collection - Everything else

    We’ll hold your order at your chosen collection store for seven days after your selected collection date. If you’re unable to collect your order by the seventh day, please contact your chosen store directly. They may be able to extend the collection period for you. If not, your order will be returned to our warehouse and a refund will be issued to your original payment metholy.

    International delivery

    Some international deliveries need to be signed for on receipt. If there’s no one available, we’ll leave a card explaining what to do next.

  • Collection will be available in stores across England, Wales and Scotland.

  • Due to legislation changes that came into effect as a result of Brexit, we have temporarily suspended our Food to Order and cake collection service in Northern Ireland. We are working hard to resume this service as soon as possible.

  • We are encouraging customers to bring their own bags to collect their online orders. We are committed to reducing, reusing and recycling our packaging and are trialling new alternatives. In some stores, you may find that items in your Click & Collect order are packaged in a plastic bag or given to you without one. Please help us reduce our use of plastic by bringing your own bag to collect your order.

International deliveries

  • Start by choosing the local country you wish to ship to – you can select the correct region at the top right of our website. Please note: all products are sold on a delivery duty-unpaid basis, so recipients outside the EU may have to pay import duties, or other taxes. Our local delivery partners may also charge fees for processing import duties. Please consider costs that may be applicable on arrival into the country of your choice, as unfortunately M&S can’t be held responsible for these.

  • Varies by market. Please refer to your local market website for more details.

  • You can enter an international address and make it your default at the checkout, or in your account settings – go to ‘Your account’, select ‘Go to your account’, then ‘Address book’.

Was this useful?
     

Get in touch

Contact customer service by phone​

Find the right team for your needs.

Contact customer service online

Select a topic to start a conversation.