Quality, quality, quality
We believe in making clothes, shoes and accessories that our customers will cherish, and they can be confident the items will have a second life when they’ve finished with them. Here in the UK, we’ve seen 30 million garments recycled and £21 million raised for people living in extreme poverty thanks to our partnership with Oxfam.
The best raw materials
We’re committed to sourcing 100% of the cotton we use from more sustainable sources – using less water and fertiliser and providing smallholders with better livelihoods. We also set our animal welfare standards high: we’ve developed our own cashmere animal welfare code of practice and are a member of the Leather Working Group, which aims to improve the sustainability of the leather industry
We care deeply about where our fabrics are sourced and our garments are made. Dyeing and finishing is integral to making beautiful clothing, but it’s important to make sure these processes are managed in an environmentally responsible way.
More than one million workers around the world contribute to making our clothing in over one thousand different factories. We know where all these factories are – in fact, we visit and inspect them regularly and publish their names on our online transparency map. They are all covered by our Global Sourcing Principles (GSPs) and our high expectations that workers’ human rights will be upheld. Our Modern Slavery Statement has been ranked as a leader in the FTSE100.
We send zero waste to landfill from our stores, offices and warehouses; anything we don’t need is sent off for recycling. This includes clothing samples and unsold stock, which are donated to charities to be reused. We take climate change seriously and made our global operations carbon neutral to accelerate climate action. All our work is supported by robust, independent assurance.