About Marks And Spencer

My account and orders

Payment and offers

Our products & size guides

Returns & refunds

Ordering and delivery

Stores

Technical information

About Marks and Spencer

Who are Marks and Spencer?

We are a leading retailer in the UK, with over 1,400 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.

Please click here for the most up to date information about Marks and Spencer.

What is your ethical trading policy?

We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.

In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.

As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.

We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.

How can I find out more about Plan A?

You can find out more about Plan A here.

Careers

International Store Roles

For the latest opportunities pleaseclick here

 

Contact us

How can I contact you?

By email: click here.

Our contact centre line (+44) 117 456 4724 will be open 9am-5pm (UK time), 7 days a week. Please note: this number connects to an English-speaking contact centre.

Please note that this number is currently not toll-free and international rates will apply.

By post:
Marks & Spencer Plc,
PO Box 3001,
Sheffield,
S97 3GN,
ENGLAND

For infomation on how to return items please click here

My personal details

How can I add an address to my account?

  • Currently, you cannot add or save an address to your account. You’ll need to enter this in checkout. You can, however, save your name and email address.

How can I change my email address?

  • • Sign in to your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • • Click on ‘Change email address’ under ‘Personal Details’ on the ‘My Account’ page.
  • • Type your new email address in the appropriate space and confirm it.
  • • Click ‘Save and continue’ at the bottom of the page.

How can I change the name on my account?

  • • Sign in to your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • • Click on ‘About me’ under ‘Personal Details’ on the ‘My Account’ page.
  • • Change your name and click ‘Save’.

How can I change my password?

  • • Sign in to your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • • Click on ‘Change password’ under ‘Personal Details’ on the ‘My Account’ page.
  • • Type your new password in the appropriate space and confirm it.
  • • Click ‘Save and continue’ at the bottom of the page.

Are my credit or debit card details saved in my account?

We don’t automatically save your card details. If you would like us to save them for your next order, click the ‘Save this card’ option after you’ve entered your card details for payment. Alternatively, add a card on the ‘View and add payment details’ section of the ‘My Account’ page.

Is my personal data safe if I create an account?

The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.

How can I unsubscribe from email newsletters?

All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.

Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.

Payment

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express, Diners Club), Paypal, Apple Pay, and Cash on Delivery.

Will I be charged any foreign transaction fees?

The majority of banks in Kuwait do not apply additional foreign transaction fees as all orders are processed in local currency. Payments made with an ATM (K-Net) card from Kuwait Finance House (KFH) bank may however be subject to a 5% local bank charge.

Can I pay using a gift card?

We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.

Is it safe to enter my payment details online?

We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.

When will you take payment for my order?

If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.

Payment for Cash on Delivery orders will be taken at the point of order delivery.

How will my transaction show on my statement?

For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.

Offers and promotions

I’ve noticed the item I want is part of a special offer. Where can I find out more about this offer?

There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount. Certain products available for sale on the Website may not be available in stores. At certain times prices on the Website may be different from prices in stores, for example if there is an online or in-store only offer and promotion.

How do I apply a promotional code to my order?

  • • Go to your shopping basket.
  • • Type the promotional code into the ‘Enter promotion code’ and click ‘Apply’.
  • • Your discount should appear in the order summary box and the estimated total should change.

Why is my promotional code not working?

If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.

If your promotional discount isn’t showing, please follow these steps:

  • • Our promotional codes have expiry dates, so ensure it has not expired.
  • • Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
  • • Check you’ve entered the code correctly, ensuring there are no empty spaces.
    Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘Enter promotion code’ box.

If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.

Offers terms and conditions

BUY 2 MEN'S POLO SHIRTS AND GET 1 FREE

Buy 2 men's polo shirts and get 1 free. Offer is subject to availability and for a limited time only at www.marksandspencer.com/kw only. Cannot be used in conjunction with any other promotion, offer or discount code. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

ENJOY 10% OFF YOUR FIRST ORDER

Receive 10% off on your first order on womenswear, menswear, kidswear, lingerie and home furnishings when you sign up to receive our emails. Offer is subject to availability and for a limited time only at www.marksandspencer.com/kw only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

KIDSWEAR: 3 FOR 2

Get 3 for 2 on selected kidswear when purchased in one transaction at marksandspencer.com/kw and in selected stores. Offer is subject to availability and for a limited time only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

KNICKERS: 3 FOR 2

Get 3 for 2 on selected women’s Knickers when purchased in one transaction at marksandspencer.com/kw and in selected stores. Offer is subject to availability and for a limited time only. Cannot be used in conjunction with any other promotion, offer or discount code. Selected items only. Sale items excluded. Offer does not apply to delivery charges. Please check relevant delivery terms and conditions online. Any refunds will take into account the discount. M&S reserves the right to reject this offer with reasonable cause.

Gift Cards

Can I order gift cards on the Marks and Spencer International website

We’re sorry but we’re not currently selling gift cards or vouchers on our International website.

I have a UK gift card. Can I use this on the Marks and Spencer International website?

No. We’re sorry but we don’t currently accept gift cards on our International website.

Clothing and homeware

Can I leave a gift message for the item I'm buying?

We are sorry but we currently do not offer a service to include a gift message for items within your order.

Can you gift wrap my purchases?

We’re sorry but we don’t offer a gift-wrapping service. You can, however, include gift wrap in your order from the Stationery section on our website.

Why aren’t you offering food online?

As with our UK website, we have looked at offering a full online food offer but do not intend to build that capability at present.

Size guides

Where can I find the size guides for your products?

There are links to the size guides on product pages. You can also find links to all product size guides below:

Womenswear

  • Click here for our Women’s general size guides
  • Click here for our Women’s nightwear size guides
  • Click here for our Lingerie and swimwear size guides
  • Click here for our Women’s footwear and hosiery size guides

Menswear

  • Click here for our Men’s general size guides
  • Click here for our Men’s formal size guides
  • Click here for our Men’s underwear and nightwear size guides
  • Click here for our Men’s footwear size guides
  • Click here for our Men’s accessories size guides

Kidswear

Home

  • Bedding size guides coming soon. Please note our bedding comes in UK sizes

Returns and Refunds Policy

What is your refund and returns policy?

You may return unused products within 35 days of purchase (14 days for sale items) with a printed returns label. Your items don't need to be in the original box or bag as long as they're securely packaged.

We offer 3 simple and convenient ways to return all or part of your order:

1. FREE instant returns in M&S click and collect stores.

The select M&S click and collect stores can be found here.Please get a receipt as proof of postage.

2. DHL courier pick up return to UK at discounted rate.

KWD 5here.
Schedule your pickup here. Please get a receipt as proof of postage.

3. Self-postage return to the UK.

Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage.

Print your returns label and note. here.

Please contact us If you need to return a faulty or incorrect item.

Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, open bedding or face coverings.

When will I receive my refund?

It can take up to 28 working days to process your return.

We can now process returns instantly in click and collect stores. Customers should receive their refund within standard bank processing time. The select M&S click and collect stores can be found here.

We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by GlobalE, our international sales facilitation and fulfilment partner.

For Cash on Delivery orders, customers will have the option of receiving refunds via Paypal (USD only) or a coupon code.

How to Shop

Do I have to open an account to place an order?

This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.

Why can’t I order the item I want when it’s available in the UK?

Most of our clothing, footwear and homeware range in the UK is available to order on this website (exceptions include Beauty, Furniture, lighting, flammable items, Peppa Pig products, and selected homeware). Please note that gift cards are not available for use or purchase on this website.

The item I want is not in stock. Can I pre-order it?

We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.

How to buy?

1. To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: tops, trousers , dresses etc).

2. Browse through the products we have to offer, and when you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket.

3. You can then choose to continue shopping or proceed to checkout with your order.

4. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.

5. Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account.

6. Enter your details, choosing your delivery method, and click continue.

7. Next you will be required to enter your payment details, billing address and contact details.

8. The payment details you can choose from are credit/debit cards (Visa, Mastercard, American Express (KWD currency not available), JCB).

9. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.

10. Once you submit your order you will be unable to change your order.

11. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.

How can I send an order to the UK?

If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.

Amend My Order

How can I change the delivery address for my order?

If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, the order will be shipped to the address you previously specified. Please click here for our address and contact details.

Can I change the size/colour of the item I’ve ordered?

If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, please return it to us after you receive it. You can also reorder the new products you want in the meantime. Please click here for our address and contact details.

How can I cancel my order?

  • • Sign into your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘My orders’.
  • • Find your order on the list and click on the ‘View Order’ link next to it.
  • • Click ‘Cancel this order’.
Alternatively, if you’ve placed your order as a guest:
  • • Click ‘Where’s my order’ at the bottom of our page. Enter your order number, order email and billing zip code to view your order details.
  • • On your order details, click the ‘Cancel this order’ option.
    Please note that if the ‘Cancel this order’ option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly, preferably by email. If your order has been shipped before we receive your cancellation, please return it to us after you receive it and following your cancellation. Please click here for our address and contact details.
  • • Otherwise contact M&S International Customer Services. Details can be found clicking here
  • The Consumer Rights Directive (CRD) for E.U. Countries: under the CRD, you have the right to cancel the contract for the purchase of certain items at any time up to 14 calendar days after the day on which you receive the goods your ordered. You are obliged to return the item to our UK warehouse within 14 days of cancellation, at your cost. We will refund you within 14 days of receipt of the items. Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note that the delivery charge refund will be to the value of standard delivery.

Can I add or delete a product from my order?

If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.

You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.

Can I change my delivery type after I’ve placed my order?

If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.

You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.

Can I change the billing address for my order?

 

If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.

You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact details.

My delivery

Delivery update – January 2021

Due to increased COVID-19 restrictions, we expect that some orders may take longer be delivered. We are working hard to reduce delays across our delivery network and apologise for any inconvenience you may experience. An estimated delivery date will be shared when placing an order and our delivery lead times can also be seen here and below in the delivery options available.

Tracking information provided by our local carriers is available and will be able to advise of expected delivery date for your order.

What are your delivery options?

TRACKED DELIVERY: 6-9 working days
KWD 4
Free for orders above KWD 25.

Track your delivery here or via the Aramex app.

STORE COLLECTION: 6-9 working days
KWD 4
Free for orders above KWD 12.5.

To locate the click and collect stores, please visit our store finder:.

CASH ON DELIVERY: 6-9 working days
A payment charge of KWD 3.5 is applied to your order.

Can I deliver to a PO Box address?

We are unable to deliver to PO Box addresses.

Will all my items be shipped together?

In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.

How do I track my Express Delivery order?

You can track track all Express Delivery orders via the official Aramex App using your unique parcel tracking number. Download the App from the Apple App Store or Google Play to track your delivery, monitor shipment progress and manage your account, address and delivery details.

Track your order

You can track the progress of your order here

Store Collection

How do I know when my order is ready to collect from store?

You will receive an email when your order is available for collection in your selected store. Your order will be available to collect from midday that day. We will keep hold of it for up to 7 days.

What details are required when collecting my order from store?

You will need to show photo identification when collecting your order. If someone else is collecting an order on your behalf, they will also need to provide the order number.

How long do I have to collect my order from store?

You will have 7 days to collect your order. If your order is uncollected, it will be sent back to the UK distribution centre and you will receive a full refund for the goods. This may take up to 28 working days.

Stores

M&S stores in Kuwait are run by our franchise partner, Al-Futtaim Sons Company LLC.

In partnership with Al-Futtaim Sons Company LLC, M&S offers a free click and collect service to select stores, which gives customers the option to deliver and return orders placed on marksandspencer.com/kw to these stores.

To locate the click and collect stores, please visit our store finder

Browser Information

What browsers are compatible with the Marks & Spencer website?

The Marks & Spencer website has been designed to be compatible with the following browsers:

  • • Google Chrome 31.0
  • • Google Chrome 30.0
  • • Google Chrome 29.0
  • • Google Chrome 28.0
  • • Google Chrome 27.0
  • • Microsoft IE 11
  • • Microsoft IE 10
  • • Microsoft IE 9
  • • Mozilla Firefox 26.0
  • • Mozilla Firefox 25.0
  • • Mozilla Firefox 24.0
  • • Mozilla Firefox 23.0
  • • Mozilla Firefox 22.0
  • • Mozilla Firefox 21.0
  • • Safari
  • • iPad
  • • iPhone
  • • Android

Cookies policy

What is your website’s cookie policy?

The M&S website (www.marksandspencer.com/kw) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.

By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

Accessibility policy

What is your website’s accessibility policy?

Accessibility Statement

This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.

The measures we have taken to achieve this include:

  • • The content can be presented in different ways (for example simpler layout) without losing information or structure.
  • • Colour is not used as the only visual means of conveying information.
  • • Alternative content is provided for all the images unless they are purely decorative.
  • • Contrast ratio is compliant to the guidelines for level A.
  • • The form input fields are always associated with labels.
  • • Form error messages are specific and clearly identify which error has occurred.
  • • All functionality and content of the website is operable through a keyboard interface without requiring specific timings for individual keystrokes.
  • • To help users navigate the site, a mechanism is available to skip blocks of content.
  • • Web pages have titles that describe topic or purpose.
  • • More than one way is available to locate a web page, e.g. using menus and site map.
  • • The site is in valid HTML.
  • • If you experience problems accessing any of the information on our site, please contact us We will do our best to fix the problem or to provide the information in an alternative format.