We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.
You can track the progress of your order here
If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
The Consumer Rights Directive (CRD) for E.U. Countries: under the CRD, you have the right to cancel the contract for the purchase of certain items at any time up to 14 calendar days after the day on which you receive the goods your ordered. You are obliged to return the item to our UK warehouse within 14 days of cancellation, at your cost. We will refund you within 14 days of receipt of the items. Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note that the delivery charge refund will be to the value of standard delivery.
If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and we can no longer make any amendments. In this instance we will still attempt delivery of your order but advise you to refuse the delivery which will generate a return. A refund will be processed upon return.
If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.
If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.
You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact.
This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
All our clothing, footwear and homeware range in the UK is available to order on this website (exceptions include items where we don’t have trademark rights in Canada). Products in Beauty, Food, Wine, Furniture and selected homeware are available on our UK website for UK customers only.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
To shop on our site, choose from a selection of products: Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: tops, pants, dresses etc). You can also change the currency you wish to shop in (GBP, CAD, USD, EUR etc) at the top right corner of the website.
Browse through the products we have to offer or simply type in a keyword in the search box. When you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page.
Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are credit/debit cards (Visa, Mastercard, American Express, JCB) and Paypal. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
Note: Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.
If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.
You may return unused products within 35 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.
Please note from the 10th of October until January 1st, all orders have an extended returns window of 90 days from order allowing for holiday gift returns.
Self-postage return to the UK
Please visit our returns portal to select your return method and generate your returns label and note. Enclose the completed Returns Merchandise
Authorisation form in the parcel and attach the returns label provided via the returns portal to the parcel.
Return your parcel at your own cost through your preferred carrier. Please get a receipt as proof of postage
Please contact us If you need to return a faulty or incorrect item.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, open bedding or face coverings.
We aim to refund you within 35 days. This may take slightly longer during busy periods.
This will be issued back to the original payment method by GlobalE, our international sales facilitation and fulfilment partner. You will receive a confirmation email once your refund has been processed.
We’re really sorry to hear that you’ve received an item that’s not in perfect condition.
If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.
To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to firstname.lastname@example.org. Please also include the following detail so we can help:
We’re sorry but we’re not currently selling gift cards or vouchers on our International website.
No. We’re sorry but we don’t currently accept gift cards on our International website.
All existing delivery options are available and will be displayed at checkout.
These brands are fulfilled from a different warehouse and therefore will arrive in a separate parcel to any other M&S items you order at the same time.
The standard M&S refund policy applies to all these brands.
Currently, these products are online only.
JACK & JONES
Currently no payment details can be stored on your account.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.
Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
We accept major credit/debit cards (Visa, Mastercard, American Express,) and Paypal. Alternative payment methods are available at the point of checkout.
We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.
We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.
If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.
There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.
If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.
Please click here to create an account Alternatively,
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:
Account details registered on the UK website cannot be carried over to this site, however setting up a new account is easy and fast, click here to create your new account. If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.
This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.
The measures we have taken to achieve this include:
The Marks & Spencer website has been designed to be compatible with the following browsers:
The M&S website (www.marksandspencer.us) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.
By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
From Malta to Moscow, Tenerife to Tallinn, you can count on Marks & Spencer being there. Outside of the UK we have nearly 250 European stores – and that number’s growing fast.
In 2011/12 we made great strides in central and eastern Europe, opening more than 25 stores across Poland, the Czech Republic, Turkey, Russia and Ukraine. And we’re always looking for ways to take the unique Marks & Spencer brand to even more people across the continent.
What’s the secret? Well, there isn’t one. It’s simply offering cutting-edge fashion that makes our customers look great – and industry-leading service that makes them feel great. And if you’ve got all the skills and all the enthusiasm to play your part, there’s never been a better time to join us.
For the latest opportunities please click
We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.
for the most up to date information about Marks and Spencer.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.
In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.
As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.
We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
You can find out more about Plan A
There are links to the size guides on our product pages. You can also find our full list of size guides here.Size guides
Our contact centre line (+44) 117 450 0035 will be open 9am-5pm (UK time), 7 days a week. Please note: this number connects to an English-speaking contact centre.
By email click here
Marks & Spencer Plc,
PO Box 3001,
For infomation on how to return items please click here
Fill in the form below and you will be contacted by our English speaking contact centre
Required fields are marked with an asterisk *
Cancel my enquiry and return to help topic
and 'Add to Home Screen'
Speed up your shopping experience by adding M&S to your home screen!