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We are going to paperless! With our new digital returns process you will no longer receive a parcel summary with your order. Follow our easy steps to complete your return. NOW - FAST, FREE, TRACKABLE returns!

Returns, refunds and exchanges

Our standard return policy for anything you buy from us is 35 days. This applies to both online and in-store purchases, except in case of sale items. You have 14 days for sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our clothing and home stores (store returns only) or a full refund. This does not affect your statutory rights. Please click here for further details. If you have an issue with the quality of a product purchased from us, please click here.

The refund period for Schoolwear bought up to 28 August has been extended to 1 October 2020. After that date, our standard refund policy of 35 days will apply and the last date for a refund will be as shown on your receipt. EXCLUDES: footwear, accessories, underwear, hosiery and coats.

Items bought instore

Any clothing, home (excluding furniture) and beauty products can be taken to any UK clothing and home store (excluding Simply Food, M&S Food, Outlet, hospital, airport, train station, BP, WHSmith and Moto stores) for a refund or exchange. Outlet purchases can only be returned to Outlet stores. Don’t forget to bring along your receipt.

For food purchases, your best option is to return to the store of purchase. If this is not possible, please contact us.

I've lost my order summary/returns form. What should I do?


If you no longer have your order summary and you wish to return your items, you can create a new one using the link below. Alternatively you can use your order confirmation email as your proof of purchase.

If you wish to return your items by post, you can create a tracked returns label below.

This is in addition to your statutory rights.

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