Made a mistake or ordered the wrong thing? Don’t panic. You can cancel your order within 30 minutes of placing it then reorder. If 30 minutes have passed, you can return most unwanted items* to us for a refund once you receive them.
You will see the message ‘EB M&S points applied’ if your points have been successfully applied to your order. This will also show as £0.00 but simply acknowledges that the points have been applied.
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