font loading for Top nav

Returns and refunds

Changed your mind? No problem. Our goodwill returns policy means you can return an item within 35 days of when you purchased or received it (14 days for sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our clothing and home stores (store returns only) or a full refund. This does not affect your statutory rights. Please click here for further details

UK clothing and home store purchased returns

Any returns, refunds and exchanges can be made in all UK clothing and home stores (this excludes Simply Food, M&S Food, Outlet, hospital, airport, train station, BP and Moto stores). Don’t forget to bring along your receipt. Outlet purchases can only be returned to Outlet stores.

UK online purchased returns

Online purchases can be returned to all UK clothing and home stores as well as Simply Food, M&S Food and Outlet stores with a valid order summary document (this excludes hospital, airport, train station, BP and Moto stores).

Returns

Free in-store returns

 

Simply take the item along with your parcel summary to your local store (exclusions apply). If returning to a Simply Food or Outlet store please repackage your order. Please see below for full details.

 

Return with CollectPlus

Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Drop it into your nearest CollectPlus location, where the staff will give you a CollectPlus returns receipt and code so you can track your parcel.

Return in the post

Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Attach the prepaid Royal Mail return postage label provided, and take to the Post Office. Make sure to ask for a proof of postage receipt.

 

How do I return a UK order?

FREE ways to return:

How can I return an international order?

 

Was this useful?
     

Still need help?

Please choose a subject from the menu below.

Choose a subject

Prefer the phone?