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Returns & refunds

Changed your mind? No problem. Our goodwill returns policy means you can return an item within 35 days of when you purchased or received it (14 days for sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange (store returns only) or a full refund.

Returns

You can refund or exchange products bought online or in store with a valid receipt or parcel summary document within 35 days, excluding sale items. For sale items, you have 14 days. It’s free, and easy to return items to us

Free in-store returns

 

Simply take the item, along with your receipt or parcel summary, to the returns desk in your local store. Store staff will be able to help. Exclusions apply. Please see below for full details.

Return with CollectPlus

Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Drop it into your nearest CollectPlus location, where the staff will give you a CollectPlus returns receipt and code so you can track your parcel.

Return in the post

Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Attach the prepaid Royal Mail return postage label provided, and take to Post Office. Make sure to ask for a proof of postage receipt.

 

 

How do I return a UK order?

FREE ways to return:

How can I return an international order?

 

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