Changed your mind? No problem. Our goodwill returns policy means you can return an item within 35 days of when you purchased or received it (14 days for sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our clothing and home stores (store returns only) or a full refund. This does not affect your statutory rights. Please click here for further details
Any returns, refunds and exchanges can be made in all UK clothing and home stores (this excludes Simply Food, M&S Food, Outlet, hospital, airport, train station, BP and Moto stores). Don’t forget to bring along your receipt. Outlet purchases can only be returned to Outlet stores.
Online purchases can be returned to all UK clothing and home stores as well as Simply Food, M&S Food and Outlet stores with a valid order summary document (this excludes hospital, airport, train station, BP and Moto stores).
Simply take the item along with your parcel summary to your local store (exclusions apply). If returning to a Simply Food or Outlet store please repackage your order. Please see below for full details.
Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Drop it into your nearest CollectPlus location, where the staff will give you a CollectPlus returns receipt and code so you can track your parcel.
Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Attach the prepaid Royal Mail return postage label provided, and take to the Post Office. Make sure to ask for a proof of postage receipt.
If you bought the item in store:
Your receipt will no longer be valid. We’ll give you a credit receipt for the item’s last known selling price, unless it’s faulty. If the item has gone into the sale since you bought it and you don’t have a valid receipt, you’ll be given a credit receipt for the sale price. This does not affect your statutory rights.
If you purchased the item online:
The parcel summary document that came with your order is your proof of purchase and will show a dispatch date – the last return date is 35 days from this date (we appreciate that online orders may arrive a few days after the dispatch date, so we do allow a few extra days for returns for online orders). If you miss this date, items can only be exchanged in store. If you return an item with an expired parcel summary document via post, it will be returned to you.
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