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Returns & refunds

Changed your mind? No problem. Our goodwill returns policy means you can return an item within 35 days of when you purchased or received it (14 days for sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange (store returns only) or a full refund.

Returns

You can refund or exchange products bought online or in store with a valid receipt or parcel summary document within 35 days, excluding sale items. For sale items, you have 14 days. It’s free, and easy to return items to us

Free in-store returns

 

Simply take the item, along with your receipt or parcel summary, to the returns desk in your local store. Store staff will be able to help.
 

 

Return with CollectPlus

Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Drop it into your nearest CollectPlus location, where the staff will give you a CollectPlus returns receipt and code so you can track your parcel.

Return in the post

Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Attach the prepaid Royal Mail return postage label provided, and take to Post Office. Make sure to ask for a proof of postage receipt.

 

 

How do I return a UK order?

FREE ways to return:

How can I return an international order?

 

  • In store
  • Simply return your item(s) using your local postal service; you’ll need to pay the postage. Please complete the returns form, mark your parcel “returned goods” (or it may get held up at customs and cause your refund to be delayed) and send in the original packaging to:

    Marks & Spencer Returns Dept
    C/O Clipper Logistics plc
    Unit 1, Boughton Industrial Estate,
    Boughton, Newark,
    NG22 9LD
    United Kingdom

    These items are non-returnable by post:

    Beauty products, Christmas trees, duvets, electrical goods, flowers, food, furniture, gift cards, hampers, lighting, mirrors, personalised cards, pillows, wine. If you have a question regarding the return of any of these items, please contact us.

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