Changed your mind? No problem. Our goodwill returns policy means you can return an item within 35 days of when you purchased or received it (14 days for sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange (store returns only) or a full refund.
Simply take the item, along with your receipt or parcel summary, to the returns desk in your local store. Store staff will be able to help. Exclusions apply. Please see below for full details.
Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Drop it into your nearest CollectPlus location, where the staff will give you a CollectPlus returns receipt and code so you can track your parcel.
Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Attach the prepaid Royal Mail return postage label provided, and take to Post Office. Make sure to ask for a proof of postage receipt.
We keep clothing, beauty and homeware orders for seven days; after that we’ll return the items to stock and issue a refund via the original method of payment. If you can’t pick up within seven days, we can sometimes extend the holding period – please call your collection store to check. Find your nearest store.
As food orders are perishable, we don’t keep them until the next day. If you don’t collect your food order, we are unable to give you a refund.
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