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Legal & ethical policies

What is the general returns policy for international orders?

Our goodwill returns policy gives you 35 days to return or exchange an item bought via our Website with a valid parcel summary document, excluding sale items. The goodwill returns policy is subject to the General Terms and Conditions of Sale. Some items are excluded from the goodwill return policy.

You can return an internationally ordered item from either by post or to any UK store. 

Items returned by post will have to be returned at your cost unless in accordance with your statutory rights.  Please note that we don't accept returns for items ordered from in any of our international stores outside the UK.

For orders placed on our dedicated international sites, please see the returns information on the international site. 

Sale items

For sale items purchased via our Website, we’ll be happy to either refund or exchange an item in store if you change your mind within 14 days of receipt. Please make sure you return your sale item with a valid parcel summary document. If you can't show proof of the price you paid, we'll give you the last known selling price in the form of a credit receipt.

Click here for further details on returns.

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