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International

Find everything you need to know about your international order, from how to place it to when it will be delivered, plus hassle-free returns if you’ve changed your mind.

  •  
    • How can I place an international order?
    • What products are available for international delivery?
    • We have dedicated websites for Albania, Australia, Austria, Belgium, Brunei, Canada, Denmark, France, Germany, Ireland, Israel, Italy, Japan, Jersey, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, UAE, USA. We also ship to Finland from our UK site.

      Please note: not everything we sell online is available for international delivery or for collection from our international stores.

      Below is a list of the delivery times and charges for each country we deliver to.

      Alabania

      Standard delivery
      NA
      Express delivery
      We offer free tracked express delivery in 2 working days on orders over ALEK 12,000, otherwise delivery costs ALEK 1,000.
      Other delivery
      NA

      Australia

      Standard delivery
      We offer free tracked standard delivery in 8-10 working days on orders over $100, otherwise delivery costs $5.
      Express delivery
      We offer free tracked express delivery in 4-6 working days on orders over $200, otherwise delivery costs $7.50.
      Other delivery
      NA

      Austria

      Standard delivery
      We offer free tracked standard delivery in 4-6 working days on orders over €45, otherwise delivery costs €3.95.
      Express delivery
      We offer free tracked express delivery in 2 working days on orders over €75, otherwise delivery costs €5.95.
      Other delivery
      NA

      Belgium

      Standard delivery
      We offer free tracked standard delivery in 3-6 working days on orders over €45, otherwise delivery costs €3.95.
      Express delivery
      We offer free tracked express delivery in 2 working days on orders over €75, otherwise delivery costs €5.95.
      Other delivery
      NA

      Brunei

      Standard delivery
      We offer free tracked standard delivery in 7-10 working days on orders over BND 225, otherwise delivery costs BND 20.
      Express delivery
      We offer free tracked express delivery in 4 working days on orders over BND 275, otherwise delivery costs BND 25.
      Other delivery
      NA

      Canada

      Standard delivery
      NA
      Express delivery
      We offer free tracked express delivery in 3-5 working days on orders over $100, otherwise delivery costs $5.
      Other delivery
      NA

      Denmark

      Standard delivery
      We offer free tracked standard delivery in 4-5 working days on orders over Dkr750, otherwise delivery costs Dkr50.
      Express delivery
      NA
      Other delivery
      NA

      France

      Standard delivery
      We offer free tracked standard delivery in 3-7 working days on orders over €45, otherwise delivery costs €3.95.
      Express delivery
      We offer free tracked express delivery in 2 working days on orders over €75, otherwise delivery costs €5.95.
      Other delivery
      We offer free delivery to a Point Relais collection point in 4 working days on orders over €45, otherwise delivery costs €2.95.

      Germany

      Standard delivery
      We offer free tracked standard delivery in 3-6 working days on orders over €45, otherwise delivery costs €3.95.
      Express delivery
      We offer free tracked express delivery in 2 working days on orders over €75, otherwise delivery costs €5.95.
      Other delivery
      NA

      Israel

      Standard delivery
      We offer free tracked standard delivery in 7-10 working days on orders over ₪200, otherwise delivery costs ₪20.
      Express delivery
      We offer free tracked express delivery in 3 working days on orders over ₪300, otherwise delivery costs ₪35.
      Other delivery
      NA

      Italy

      Standard delivery
      We offer free tracked standard delivery in 5-6 working days on orders over €50, otherwise delivery costs €4.50.
      Express delivery
      We offer free tracked express delivery in 2 working days on orders over €85, otherwise delivery costs €8.
      Other delivery
      NA

      Japan

      Standard delivery
      We offer free tracked standard delivery in 7-10 working days on orders over ¥‎20,000, otherwise delivery costs ¥‎2,000.
      Express delivery
      We offer free tracked express delivery in 3 working days on orders over ¥‎30,000, otherwise delivery costs ¥‎3,000.
      Other delivery
      NA

      Jersey

      Standard delivery
      We offer free tracked standard delivery in 3-4 working days on orders over £50, otherwise delivery costs £3.50.
      Express delivery
      NA
      Other delivery
      We offer free delivery to selected click-and-collect stores.

      Luxembourg

      Standard delivery
      We offer free tracked standard delivery in 4-7 working days on orders over €45, otherwise delivery costs €3.95.
      Express delivery
      We offer free tracked express delivery in 2 working days on orders over €75, otherwise delivery costs €5.95.
      Other delivery
      NA

      Netherlands

      Standard delivery
      We offer free tracked standard delivery in 3-6 working days on orders over €45, otherwise delivery costs €3.95.
      Express delivery
      We offer free tracked express delivery in 2 working days on orders over €75, otherwise delivery costs €5.95.
      Other delivery
      NA

      New Zealand

      Standard delivery
      We offer free tracked standard delivery in 10-14 working days on orders over $100, otherwise delivery costs $5.
      Express delivery
      We offer free tracked express delivery in 4-6 working days on orders over $200, otherwise delivery costs $7.50.
      Other delivery
      NA

      Norway

      Standard delivery
      We offer free tracked standard delivery in 5-6 working days on orders over kr700, otherwise delivery costs kr70.
      Express delivery
      We offer free tracked express delivery in 2 working days on orders over kr1000, otherwise delivery costs kr125.
      Other delivery
      NA

      Portugal

      Standard delivery
      We offer free tracked standard delivery in 5-6 working days on orders over €50, otherwise delivery costs €4.50.
      Express delivery
      We offer free tracked express delivery in 2 working days on orders over €85, otherwise delivery costs €8.
      Other delivery
      NA

      Republic of Ireland

      Standard delivery
      We offer free tracked standard delivery in 3-5 working days on orders over €30, otherwise delivery costs €3.95.
      Express delivery
      We offer free tracked express delivery in 2-3 working days on orders over €59, otherwise delivery costs €9.95.
      Other delivery
      We offer free delivery to store in 2-3 working days.

      Spain

      Standard delivery
      We offer free tracked standard delivery in 4-6 working days on orders over €45, otherwise delivery costs €3.95.
      Express delivery
      We offer free tracked express delivery in 2 working days on orders over €75, otherwise delivery costs €5.95.
      Other delivery
      NA

      Sweden

      Standard delivery
      We offer free tracked standard delivery in 4-5 working days on orders over Skr900, otherwise delivery costs Skr60.
      Express delivery
      NA
      Other delivery
      NA

      Switzerland

      Standard delivery
      We offer free tracked standard delivery in 4-5 working days on orders over FR.100, otherwise delivery costs Fr.7.
      Express delivery
      NA
      Other delivery
      NA

      UAE

      Standard delivery
      We offer free tracked standard delivery in 4-7 working days on orders over AED 200, otherwise delivery costs AED 25.
      Express delivery
      We offer free tracked express delivery in 3-4 working days on orders over AED 500, otherwise delivery costs AED 50.
      Other delivery
      We offer free delivery to selected click-and-collect stores in 4-7 working days.

      USA

      Standard delivery
      NA
      Express delivery
      We offer free tracked express delivery in 3-5 working days on orders over $50, otherwise delivery costs $5.
      Other delivery
      NA

      International delivery times
      Standard delivery will be between 8am and 6pm but this could vary by local operator. They generally align to local working hours, Monday to Saturday.

    • What is the returns policy for international orders?
    • Can I get a replacement or refund for faulty or damaged goods?
    • Do international deliveries need to be signed for?
    • How do I enter an international address? How do I make it my default?
    • Will the recipient have to pay duty on the order?

How can I return an international order?

 

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