About Marks And Spencer

My account and orders

Payment and offers

Our products & size guides

Returns & refunds

Ordering and delivery

Stores

Technical information

About Marks and Spencer

Who are Marks and Spencer?

We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products. Please click here for the most up to date information about Marks and Spencer.

What is your ethical trading policy?

We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains. In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment. As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999. We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.

How can I find out more about Plan A?

You can find out more about Plan A here.

Careers

International Store Roles

From Malta to Moscow, Tenerife to Tallinn, you can count on Marks & Spencer being there. Outside of the UK we have nearly 250 European stores – and that number’s growing fast.

In 2011/12 we made great strides in central and eastern Europe, opening more than 25 stores across Poland, the Czech Republic, Turkey, Russia and Ukraine. And we’re always looking for ways to take the unique Marks & Spencer brand to even more people across the continent.

What’s the secret? Well, there isn’t one. It’s simply offering cutting-edge fashion that makes our customers look great – and industry-leading service that makes them feel great. And if you’ve got all the skills and all the enthusiasm to play your part, there’s never been a better time to join us.

For the latest opportunities please click here

Contact us

How can I contact you?

Our contact centre line (+44) 117 450 0035 will be open 9am-5pm (UK time), 7 days a week. Please note: this number connects to an English-speaking contact centre.

By email click here

By post:
Marks & Spencer Plc,
PO Box 3001,
Sheffield,
S97 3GN,
ENGLAND

For infomation on how to return items please click here

My personal details

How can I add an address to my account?

  • • Currently, you cannot add or save an address to your account. You’ll need to enter this in checkout. You can, however, save your name and email address.

How can I change my email address?

  • • Sign in to your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • • Click on ‘Change email address’ under ‘Personal Details’ on the ‘My Account’ page.
  • • Type your new email address in the appropriate space and confirm it.
  • • Click ‘Save and continue’ at the bottom of the page.

How can I change the name on my account?

  • • Sign in to your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • • Click on ‘About me’ under ‘Personal Details’ on the ‘My Account’ page.
  • • Change your name and click ‘Save’.

How can I change my password?

  • • Sign in to your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • • Click on ‘Change password’ under ‘Personal Details’ on the ‘My Account’ page.
  • • Type your new password in the appropriate space and confirm it.
  • • Click ‘Save and continue’ at the bottom of the page.

Are my credit or debit card details saved in my account?

Currently no payment details can be stored on your account.

Is my personal data safe if I create an account?

The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.

How can I unsubscribe from email newsletters?

All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.

Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.

Payment

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express,) and Paypal. Alternative payment methods are available at the point of checkout.

Can I pay using a gift card?

We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.

Is it safe to enter my payment details online?

We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.

When will you take payment for my order?

If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.

How will my transaction show on my statement?

For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.

Offers and promotions

I’ve noticed the item I want is part of a special offer. Where can I find out more about this offer?

There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.

How do I apply a promotional code to my order?

  • Go to your shopping basket.
  • Type the promotional code into the ‘Enter promotion code’ and click ‘Apply’.
  • Your discount should appear in the order summary box and the estimated total should change.

Why is my promotional code not working?

If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.

If your promotional discount isn’t showing, please follow these steps:

  • Our promotional codes have expiry dates, so ensure it has not expired.
  • Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
  • Check you’ve entered the code correctly, ensuring there are no empty spaces.
    Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘Enter promotion code’ box.

If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.

Offers terms and conditions

Gift Cards

Can I order gift cards on the Marks and Spencer International website

We’re sorry but we’re not currently selling gift cards or vouchers on our International website.

I have a UK gift card. Can I use this on the Marks and Spencer International website?

No. We’re sorry but we don’t currently accept gift cards on our International website.

Returns and refunds policy

How do I return?

You may return unused products within 35 days of purchase.

Self-postage return to the UK

Please visit our returns portal to select your return method and generate your returns label and note. Enclose the completed Returns Merchandise Authorisation form in the parcel and attach the returns label provided via the returns portal to the parcel.

Return your parcel at your own cost through your preferred carrier. Please get a receipt as proof of postage

Please contact us If you need to return a faulty or incorrect item.

Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, open bedding or face coverings.

When will I receive my refund?

We aim to refund you within 35 days. This may take slightly longer during busy periods.

This will be issued back to the original payment method by GlobalE, our international sales facilitation and fulfilment partner. You will receive a confirmation email once your refund has been processed.

What if I have a damaged/faulty item?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition.

If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.

To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to int.damageditem@customersupport.marksandspencer.com. Please also include the following detail so we can help:

  • • Your name
  • • Your order number
  • • Product name and code (the product name and code can be found on your order confirmation email)
  • • A description of the fault
  • • Your preference for a replacement item or refund

My delivery

Delivery update – May 2021

Due to increased COVID-19 restrictions, we expect that some orders may take longer than planned to be delivered. We are working hard to reduce delays across our delivery network and apologise for any inconvenience.

You can see the latest status of your order by logging into your account and using the Track order option or alternatively use the tracking information provided by our local carriers.

Delivery Options for countries A – I

Standard Delivery Express Delivery
Territory Name Currency Standard Delivery Charge Delivery Time Express Delivery Charge Delivery Time
Argentina ARS N/A 3000 ARS 6-9 days
Bahamas BSD N/A 42BSD 6 days
Barbados BBD N/A 75 BBD 6 days
Belarus BYN 50 BYN 7-9 days 75 BYN 6 days
Bolivia BOB N/A 250 BOB 7-10 days
Bosnia and Herzegovina BAM N/A 30 BAM 4-6 days
Brazil BRL N/A 225 BRL 6-10 days
Bulgaria BGN N/A 15 BGN 4 days
Cambodia KHR N/A 150000 KHR 5 days
Chile CLP N/A 25000 CLP 6-7 days
China CNY N/A 150 CNY 7-10 days
Colombia COP N/A 125000 COP 5-6 days
Costa Rica CRC N/A 12500 CRC 6 days
Cote D'Ivoire (Ivory Coast) GBP N/A 22500 CFA 6 days
Croatia HRK 65 HRK 7-9 days 250 HRK 4 days
Dominican Republic DOP N/A 2000 DOP 7-8 days
Ecuador USD N/A 35 USD 6-7 days
Estonia EUR 6.5 EUR 7-8 days 35 EUR 4 days
Fiji FJD N/A 75 FJD 7 days
Gabon XAF 10,000 XAF 10 days 22,500 XAF 5 days
Ghana GHS 125 GHS 10 days 250 GHS 5-6 days
Guatemala GTQ N/A 300 GTQ 6 days
Iceland ISK N/A 2500 ISK 4 days

Delivery Options for countries J – Z

Standard Delivery Express Delivery
Territory Name Currency Standard Delivery Charge Delivery Time Express Delivery Charge Delivery Time
Jamaica JMD N/A 5000 JMD 6-7 days
Jordan JOD 12 JOD 13 days 15 JOD 7-9 days
Korea (South) KRW N/A 3000 KRW 6-7 days
Kyrgyzstan KGS 1,800 KGS 10 days 17 GBP 7-8 days
Latvia EUR 5 EUR 7-9 days 10 EUR 4 days
Lithuania EUR 5 EUR 7-9 days 10 EUR 4 days
Maldives MVR 250 MVR 7 days N/A
Moldova MDL N/A 350 MDL 6 days
Mongolia MNT N/A 100000 MNT 8 days
Myanmar MMK N/A 65000 MMK 6 days
Nepal NPR 1250 NPR 8 days N/A
North Macedonia MKD 800 MKR 10 days 1200 MKD 4 days
Pakistan PKR 2000 PKR 6-7 days N/A
Panama USD N/A 35 USD 6 days
Peru PEN N/A 130 PEN 6-7 days
Slovak Republic EUR 5 EUR 7-8 days 16 EUR 4-5 days
Slovenia EUR 5 EUR 7-8 days 16 EUR 4 days
Sri Lanka LKR 3000 LKR 7-11 days 8000 LKR 5 days
Taiwan TWD N/A 750 TWD 6 days
Trinidad and Tobago TTD N/A 250 TTD 7 days
Tunisia TND 50 TND 8-12 days 110 TND 6 days
Uruguay UYU N/A 1500 UYU 6 days
Uzbekistan UZS 275000 UZS 8 days N/A
Vietnam VN N/A 600,000 VND 7-10 days

 

Can I deliver to a PO Box address?

We are unable to deliver to PO Box addresses.

Will all my items be shipped together?

In most cases your whole order will be delivered at the same time, however it may be in separate parcels due to product availability.

Track your order

You can track the progress of your order here

Other

I’ve forgotten my password. What shall I do?

  • Click on ‘Forgot Password?’
  • Enter your account email to receive an email to reset your password.

How do I create an account?

  • Please click here to create an account
  • Alternatively,
  • Click ‘Sign in’ at the top of the website or via the mobile menu on the left
  • Click on ‘Create an account’ under ‘New Customer’.
  • Enter your personal details and click on ‘Create an account’ at the bottom of the page.

How can I keep my account details safe?

Click here for our privacy policy

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:

  • Keep your account passwords private. Remember, anybody who knows your password may access your account.
  • When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change name, email or password’.
  • Avoid using the same password for multiple online accounts.

I cannot sign in my account even though I am an existing customer

Account details registered on the UK website cannot be carried over to this site, however setting up a new account is easy and fast, click here to create your new account. If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.

How do I add a credit card to my account?

  • Currently no payment details can be stored on your account.

How do I delete a credit/debit card from my account?

  • Currently no payment details can be stored on your account.

How can I close my account?

  • If you would like us to disable your account, please contact our Customer Services team, who will be able to do this for you. Click here for our contact details.