Delivery and returns
Collect in store
- FREE Collect in store - order online for delivery to your chosen store.
- Collect from 12pm (midday) the next day.
- Collect in store exclusions:
- What can and can't I collect in store?
- £3.99 Next day home delivery* - NEW now order up until 10pm
- Free standard home delivery on orders over £50 - get your clothing, home, beauty and wine order within 3-5 working days.**
International home delivery
Unfortunately, we cannot deliver beauty products internationally.
Collect in store is not available outside the UK
Service terms and delivery times may be amended during peak periods or sales. Please see our Help section online or ask in store at the Customer Order point for full details.
Returns and refunds
- It’s free to return your order to most of our UK stores (excluding Outlet, Simply Food and stores at service stations, railway stations and airports).
- Or you can post it back to us for free within the UK using the pre-paid label that came with your order.
- Some items, like bedding, lingerie and swimwear, can’t be returned once the original packaging, tags and hygiene seals have been removed. This does not affect your right to return faulty goods.
Make light work of even the toughest of makeup with Undo™, our bi-phase and micellar eye and lip makeup remover. Effortlessly remove eye makeup whilst you soothe, hydrate and condition your lashes and the skin around your eyes.
THE HERO PROJECT resets the rules of the beauty industry by creating groundbreaking, effective and proven formulations that exceed your beauty expectations, all manufactured in our beauty lab right here in England. HEROES that care. All of our HEROES are never tested on animals, vegan-friendly and completely free of nasties like alcohol, parabens, mineral oil, phthalates and sulphates. All housed in sustainable and innovative packaging that’s an absolute dream to look at. HEROES you'll love. THE HERO PROJECT® is BeautyOnAMission to create a brand filled with can’t -live-without products sure to become the HEROES of your beauty routine.
- Pump down 2-3 times to dispense product onto your pad. (Handy hint: with 2 fingers at either edge of the Undo pump, you get the most out and waste the least)
- Hold your soaked pad down on each eye for a few seconds. Hold some more
- Wait for it... now sweep it across each eye to remove all remnants of makeup
- Erases even the toughest makeup
- Smooths, nourishes and hydrates
- Suitable for sensitive eyes and contact lens wearers
- Infused with natural chamomile and cornflower
- Perfect for: Making panda eyes a thing of the past
- Saving you from: Panda eyes, stubborn makeup, dry skin & greasy makeup removers
- Follow up with your favourite cleanser for skin that’s left without a trace of makeup
- Formula facts: No Parabens, No Sulphates, No Alcohol, No Synthetic Fragrance, No Phthalates, No Mineral Oil, Vegetarian-friendly, Vegan-friendly, Non-comedogenic (won’t clog pores!)
- Green facts: Against animal testing against plastic microbeads
- Carton: Recyclable & sustainable paper
- Product Size: 160 ml
- Hypoallergenic: No
- Fragrance Free: Yes
- Dermatologically Tested: No
- Paraben Free: Yes
- Alcohol Free: Yes
- Suitable for Vegetarians
- Suitable for Vegans
- Skin Type: Suitable for all skin types
- Skin Tone: All
Aqua (water), cyclopentasiloxane, cyclohexasiloxane, isopentyldiol, glycerin, poloxamer 184, sodium hyaluronate, anthemis nobilis (chamomile) flower water, panthenol, centaurea cyanus (cornflower) flower water, hydroxyacetophenone, peg-40 hydrogenated castor oil, gluconolactone, disodium phosphate, decyl glucoside, disodium edta, sodium benzoate, calcium gluconate, potassium phosphate, potassium sorbate, citric acid, ci 14700 (red 4), ci 42090 (blue 1).
Free Check You Out minis bag when you buy 2 Hero Project products. To redeem add product code T231118G to your bag.
- Buy 2 Hero Project products and get a free Hero Project minis bag.
- Offer available online at marksandspencer.com, on mobile and in selected stores.
- Valid from 00:01 4th April 2018.
- Not to be used in conjunction with any other offer.
- One free gift per customer while stocks last.
- Valid on full price purchases only.
Free standard delivery on orders over £50. Conditions apply.
• Free standard home delivery applies within the UK for clothing, home, beauty and wine from www.marksandspencer.com when you spend £50 or more online in a single order delivered to a single address.
• Offer excludes made to measure shirts, furniture and gift cards.
• The basket value is calculated inclusive of any other promotions.