Delivery and returns
Collect in store
- FREE Collect in store - order online for delivery to your chosen store.
- Collect from 12pm (midday) the next day.
- Collect in store exclusions:
- What can and can't I collect in store?
- £3.99 Next day home delivery* - NEW now order up until 10pm
- Free standard home delivery on orders over £50 - get your clothing, home, beauty and wine order within 3-5 working days.**
International home delivery
Unfortunately, we cannot deliver beauty products internationally.
Collect in store is not available outside the UK
Service terms and delivery times may be amended during peak periods or sales. Please see our Help section online or ask in store at the Customer Order point for full details.
Returns and refunds
- It’s free to return your order to most of our UK stores (excluding Outlet, Simply Food and stores at service stations, railway stations and airports).
- Or you can post it back to us for free within the UK using the pre-paid label that came with your order.
- Some items, like bedding, lingerie and swimwear, can’t be returned once the original packaging, tags and hygiene seals have been removed. This does not affect your right to return faulty goods.
A gentle daily cream cleanser, which features a cutting edge natural peptide complex is designed to refresh, smooth, firm and leave skin soft and replenished.
Balance Me is high-tech premium British made skincare that delivers results to the skin naturally. our customers trust our naturally-sourced active ingredients and aromas to solve skin concerns without creating others.’ and the founders of balance me: the Hopkins sisters, Rebecca and Clare, say: “we created Balance Me for people like us who have busy lives and want natural solutions-orientated skincare for themselves, family and friends, whatever their age, that focuses on results and well-being, day after day”.
- Close eyes and apply cream cleanser over a dry face using fingers or cotton pads. Add water if desired and continue to massage. Remove cream residue with cotton pads or muslin cloth.
- A daily cleanser that leaves skin soft and hydrated
- Powerful ingredients that work in synergy to create a smoother, plumper skin surface
- Can be used with or without water
- Product Size: 125 ml
- Hypoallergenic: No
- Fragrance Free: No
- Dermatologically Tested: No
- Paraben Free: Yes
- Alcohol Free: Yes
- Suitable for Vegetarians and Vegans
- Skin Type: Sensitive
Aqua (water), prunus amygdalus dulcis (sweet almond) oil, butyrospermum parkii (shea) butter³, glycerin (vegetable), coco-caprylate, cetearyl alcohol, cetearyl glucoside, mangifera indica (mango) seed butter, theobroma cacao (cocoa) seed butter, pisum sativum (pea peptide) extract, tripeptide-29, rubus fruticosus (blackberry) leaf extract, hydrolyzed hyaluronic acid, aleurites moluccana seed (kukui) seed oil, crambe abyssinica seed (abyssinian) oil, camellia oleifera seed (camellia) oil, rosa canina fruit (rosehip) oil, aloe barbadensis (aloe vera) leaf extract³, citrus aurantium (neroli) flower oil¹, michelia alba (magnolia) flower oil¹, michelia alba (magnolia) leaf oil¹, citrus aurantium bergamia (bergamot) fruit oil¹, boswellia carterii (frankincense) oil¹, citrus reticulata (mandarin red) peel oil¹ cymbopogon martini (palmarosa) oil¹, styrax benzoin (benzoin) resin extract¹, citrus aurantium amara (petitgrain/bitter orange) leaf/twig oil¹, lavandula angustifolia (lavender) flower oil¹, leuconostoc/radish root ferment filtrate, helianthus annuus (sunflower) seed oil, rosmarinus officinalis (rosemary) extract, tocopherol (vitamin e), sodium stearoyl glutamate, xanthan gum, maltodextrin, dehydroacetic acid, benzyl alcohol, limonene², geraniol², linalool², benzyl benzoate², citral². (¹) natural pure essential oil, (²) naturally occurring in essential oils, (³) certified organic ingredient. Tri-peptide a naturally derived chain of amino acids that mimics broken down collagen molecules, tricking cells into producing more. At the same time it blocks the enzymes that destroy collagen, making it a true anti-ageing ingredient. hyaluronic acid a super fine grade that is able to penetrate into the deeper layers of the skin, and can hold up to 1,000 times its own weight in water to help skin instantly hydrate, smooth and plump from within. Abyssinian oil a natural alternative to silicones, rich in long chain essential fatty acids and vitamins to help improve skin tone and leave skin soft and smooth.