Pure Cotton Button-Down Collar Shirt

I was so excited to get this shirt for my husband for Christmas as I had looked every year for a navy shirt to replace his old, much-loved Blue Harbour one. This shirt however, comes with a collar guard that is slightly bulbous and caused the collar to crease in the wrong place. The crease leaves a shiny pale line (as if you have used a too-hot iron). If the mark had been anywhere else I would have kept it. I returned it and bought a second one and it was worse. I have returned this one too and don't know whether to risk another one, or not. The bag it was packed in was a bit small for the hanger too, which meant the shirt was very crumpled. M&S could you not remove hangers unless customers request one? It would make packing and transit easier. Sometimes they arrived broken. So, lovely shirt, shame about the collar problem.