Furniture terms and conditions

Read full terms & conditions here

*Subject to product and delivery slot availability and acceptance of first delivery date offered. All furniture products will be delivered in one delivery, and the delivery date offered will be based on the product with the longest estimated dispatch time.

Measurements

• Remember to check the dimensions of the furniture you are ordering and check that it will fit into your house and chosen room.
• If the furniture you order doesn’t fit, it will be classified as a cancelled order and there will be a £50 removal charge. 
  

Delivery

• If you choose to delay your delivery date, we can store your order at a cost of £25 per week.
• You can change your delivery date for free up until 3 days before your agreed delivery date. After this a £50 delivery re-arrangement fee will be charged.
• We are unable to deliver furniture to the Orkney Islands.
• Occasionally, delivery of your order may be delayed or postponed but we will make every effort to let you know and to rearrange a delivery date.

Returns and cancellations

• You have the legal right to cancel your order within 14 days after the day on which you receive your furniture. Please see our Furniture Terms and Conditions for full details.
• All items returned must be in their original re-saleable condition and there will be a collection fee of £50.
• We recommend you look after your furniture according to the care instructions provided. Once you have taken delivery of your furniture, we will only give refunds in accordance with your statutory rights, for example, if the goods are not fit for purpose or as described.
• Our goodwill policy does not apply to furniture.
• If you have any questions about your furniture delivery please see our help section >

Bed and mattress recycling service conditions

• Removal is on a like-for-like basis. So if you order a new mattress, we’ll collect your old mattress. If you order a new mattress and divan, we’ll take away your old mattress and divan.
  
• This service is only available when you buy a new bed from us and must be paid for at the same time as  when you order and pay for your new bed.
  
• Our delivery team will only collect your old bed from the address your new bed is being delivered to.
  
• All bed frames must be taken apart before collection.
  
• Our delivery team won’t collect soiled, wet or infested items.
  
• Once collected, each item becomes the property of M&S and can’t be returned after the delivery crew has left your address.
  
• This is a non-refundable service. If you change your mind you’ll need to cancel your entire order then reorder your bed frame or mattress.
  
• We’re unable to offer this service if you use an M&S interest free loan to pay for your bed.