Furniture terms and conditions

*Subject to product and delivery slot availability and acceptance of first delivery date offered

Measurements

• Remember to check the dimensions of the furniture you are ordering and check that it will fit into your house and chosen room.
• If the furniture you order doesn’t fit, it will be classified as a cancelled order and there will be a £50 removal charge. 
  

Delivery

• If you choose to delay your delivery date, we can store your order at a cost of £25 per week.
• You can change your delivery date for free up until 5 days before your agreed delivery date. After this a £50 delivery re-arrangement fee will be charged.
• Orders for the Isle of Man can only be placed at our Douglas, Isle of Man store and a delivery costs £100 per order.
• We are unable to deliver furniture to the Orkney islands.
• Occasionally, delivery of your order may be delayed or postponed but we will make every effort to let you know and to rearrange a delivery date.

Returns and cancellations

• You have the legal right to cancel your order within 14 days of receiving your goods.
• All items returned must be in a reasonable condition and there will be a collection fee of £50.
• We recommend you look after your furniture according to the care instructions provided.
• We will only give refunds in accordance with your legal rights, for example, if the goods are not fit for purpose or as described.
• If you have any questions about your furniture delivery please see our help section >

Bed and mattress recycling service conditions

• Removal is on a like-for-like basis. So if you order a new mattress, we’ll collect your old mattress. If you order a new mattress and divan, we’ll take away your old mattress and divan.
  
• This service is only available when you buy a new bed from us and must be paid for at the same time as  when you order and pay for your new bed.
  
• Our delivery team will only collect your old bed from the address your new bed is being delivered to.
  
• All bed frames must be taken apart before collection.
  
• Our delivery team won’t collect soiled, wet or infested items.
  
• Once collected, each item becomes the property of M&S and can’t be returned after the delivery crew has left your address.
  
• This is a non-refundable service. If you change your mind you’ll need to cancel your entire order then reorder your bed frame or mattress.
  
• We’re unable to offer this service if you use an M&S interest free loan to pay for your bed.