Our curtains are expertly crafted featuring exclusive designs & quality fabrics that maintain their colour. They're made using traditional techniques, with exquisite invisible stitching on the hems & corners, & lined to give the perfect drape. Each finished pair has a clean, uniform look that will brighten any room.
You may return or exchange unused products within 35 days of purchase with a valid parcel summary document. Your items don't need to be in the original box or bag as long as they're securely packaged.
How to return
Free returns to select M&S stores.
Hassle-free returns from home. Simply print the returns label, attach it to the top of your parcel and insert the returns note in the parcel. We will automatically deduct the cost of return from your refund.
To print the returns label and return, simply click here.
Chenille Pencil Pleat Curtains is rated
4.6 out of
Rated 1 out of
Thursdays child from
Quality control poorI have bought MS pencil pleat curtains for many years and
have always been 100% happy with them till I bought these.
I purchased the Ivory and happy with the quality of the chenile part but the linings are another mattter.
it is the tape heading that is the problem, out of four pairs there were only five 5 curtains where the actual tape could be gathered. The other 3 curtains had been sewn wrong so the tape could not be gathered so it meant returning these to the store,
Where has the MS quality control gone wrong?
Date published: 2016-02-28
Rated 5 out of
Luxurious curtainsThese are beautiful curtains, although being extremely heavy they need a very strong curtain pole. Despite being very thick fabric they drape well. I ordered the pencil pleat heading but think they look better without the heading tape drawn up. Gathering the top might make a bit of a "ballgown" effect lower down I think. One thing that surprised me though, I ordered one set in red and another in mocha because I was undecided about the colour scheme, and the mocha fabric is much thicker than the red. Also, the mocha has a nice crushed velvet look, but the red are completely plain.
Date published: 2015-11-15
Rated 1 out of
Curtain material flawedI bought these in Duck Egg Blue. They looked lovely in the packaging - but, after spending two hours hanging the curtains, the flaws in the fabric became evident. When they were drawn together, with the light behind them, one curtain showed up horizontal stripes and the other had two tiny holes. I was very disappointed as I had been waiting months for these curtains to come into stock (I had checked the website every day for over two months). Poor quality control is the issue, I suppose. The curtains were returned for a refund.
Date published: 2016-05-20
Rated 3 out of
Silver Chenille curtainsI purchased these curtains In silver and was delighted to receive them. The quality is good and they look silver folded and packed. After hanging these curtains and when the light hits them they are no longer silver but more like beige. Although these are beautiful curtains, through the light they do not look silver at all. I would have returned these had I realised the colour change when hung. I will have to make do with them for the time being until i I find true silver curtains.
it's a shame about the colour otherwise these curtains were perfect.
Date published: 2015-09-26
Rated 4 out of
Quality control issueLike a similar reviewer, I waited ages for the duck egg blue to be available in the size I wanted. Unfortunately both curtains had small holes in the material which were quite noticeable when the light shone through. I noticed that my order came from the returns department: I hope that returned items which are faulty are not sent out again, as I am still hoping to order these curtains at a later date. I have given 4 as an overall score because without the defects they would be wonderful and very good value for money.
Date published: 2016-05-31
Rated 1 out of
What a let down!Ordered 2 pairs of these curtains. Was delighted with them as they matched very well with other aspects of the room they were for. I was disappointed when I tried to hang them as the three strings in the header tape would not pull on 3 of the 4 curtains. My payment was refunded and I decided to order a replacement pair. The first of the 4 curtains I tried had the same problem. I didn't bother trying the other 3!
The gentleman and lady in the store both agreed that they were faulty.
After each delivery, when I found the faults, I 'phoned the number In the leaflet which came with the curtains
and gave them the details. To say I was disappointed is an understatement - I couldn't have found anything which matched my requirements better. Obviously this is a manufacturing problem, but 4 out of 5 curtains tested might mean you have a lot of returns. I have always shopped with you, and will continue to do so.
Date published: 2016-06-10
Rated 5 out of
Beautiful CurtainsI was so pleased with the mocha colour Chenille Pencil Pleat Curtains I purchased as they are so luxurious. I bought them to match my new suite and they are perfect. They were bought to cover a large patio door and keep the room warm a cozy. They certainly do that and every time I look at them they make me smile. The material is soft and the lining is perfect well making them drape well.
Date published: 2017-02-08
Rated 5 out of
Highly Recommended....a touch of luxuryHad to wait a long time for these Luxury stylish silver curtains as always out of stock, and I understand why.. The quality is amazing and very good value for money..There very easy to fit and look stunning on the pole .Why would you ring any curtain company when you can have these for a good price, thankyou Marks and Spencers i am really pleased