Delivery and returns
Collect in store
- FREE Collect in store - order online for delivery to your chosen store.
- Collect from 12pm (midday) the next day.
- Collect in store exclusions:
- What can and can't I collect in store?
- £3.99 Next day home delivery* - NEW now order up until 10pm
- Free standard home delivery - get your clothing, home, beauty and wine order within 3-5 working days.**
International home delivery
Unfortunately, we cannot deliver beauty products internationally.
Collect in store is not available outside the UK
Service terms and delivery times may be amended during peak periods or sales. Please see our Help section online or ask in store at the Customer Order point for full details.
Returns and refunds
- It’s free to return your order to most of our UK stores (excluding Outlet, Simply Food and stores at service stations, railway stations and airports).
- Or you can post it back to us for free within the UK using the pre-paid label that came with your order.
- Some items, like bedding, lingerie and swimwear, can’t be returned once the original packaging, tags and hygiene seals have been removed. This does not affect your right to return faulty goods.
Scientifically formulated with active and certified organic ingredients, our original age-defying cream is clinically proven to tone, plump and reduce the appearance of fine lines and wrinkles.
Created in 1981 in Neal’s Yard, a once forgotten corner of Covent Garden, in the heart of central London with the passionate belief that beauty should be natural, not synthetic. Nature, honesty and transparency are key to Neals Yard and the right to know what goes into the products you buy. The vision is to bring the expertise of the apothecary and a holistic approach to health and beauty to people and communities.
- Plump: Gardenia plant stem cells and hyaluronic acid help to plump, strengthen and increase skin’s suppleness and hydration
- Smooth: A line smoothing 3-Peptide Complex helps to smooth the appearance of fine lines and wrinkles
- Tone: Wild harvested organic frankincense helps improve overall skin tone. It’s gathered for us by the women of the Samburu Tribe in northern Kenya, who receive a much-needed income in return for their precious pearls of frankincense
- 100% of women agree their skin feels smooth and supple* after using our award-winning cream
- *Based on consumer trial on 54 women after 8 weeks
- Better together: Frankincense Intense™ Concentrate and Cream have been formulated to work better together – use both for the best age-defying results
- 84% agree their skin looks and feels smoother and more hydrated**
- 77% agree the appearance of their fine lines and wrinkles is visibly reduced**
- **Based on consumer trial on 152 women after 4 weeks
- How to use: Apply to freshly cleansed and toned skin, every morning and evening
- Using your fingertips, take a small amount of cream, then apply to face and neck using an upwards circular motion until fully absorbed, taking care around the delicate eye area
- For results you’ll love, use after Frankincense Intense™ Concentrate and Frankincense Intense™ Eye Cream
- 100% vegan & 100% vegetarian – Certified by Vegetarian Society
- Product Size: 50 g
- Hypoallergenic: No
- Dermatologically Tested: Yes
- Paraben Free: Yes
- Alcohol Free: Yes
- Suitable for Vegetarians
- Suitable for Vegans
- Skin Type: Suitable for all skin types
- Safety Warning: Avoid contact with eyes. Avoid use in case of known allergy to listed ingredients.
Aqua/water, macadamia ternifolia seed oil, glycerin, prinsepia utilis seed oil, bassia butyracea seed butter, theobroma grandiflorum seed butter, theobroma cacao (cocoa) seed butter, glycine soja (soybean) oil, caprylic/capric triglyceride, cetearyl olivate, cetearyl alcohol, sorbitan olivate, argania spinosa kernel oil, ribose, levulinic acid, cetearyl glucoside, hyaluronic acid, sodium anisate, sodium hyaluronate, curcuma longa (turmeric) root extract, potassium sorbate, citric acid, tocopherol, dehydroacetic acid, sea water extract, acacia senegal gum, linum usitatissimum (linseed) seed extract, xanthan gum, helianthus annuus (sunflower) seed oil, commiphora myrrha oil, terminalia ferdinandiana fruit extract, glyceryl caprylate, p-anisic acid, palmitoyl tripeptide-5, glucose, dextran, trifluoroacetyl tripeptide-2, adansonia digitata seed oil, vitis vinifera (grape) seed oil, boswellia sacra resin oil, aloe barbadensis leaf juice powder, boswellia sacra gum/resin extract, ricinus communis (castor) seed oil, sodium levulinate, citrus nobilis (mandarin orange) peel oil, cylindrotheca fusiformis extract, citrus aurantium bergamia (bergamot) peel oil, commiphora confusa resin oil, citrus aurantium amara (bitter orange) flower oil, boswellia neglecta resin oil, caprooyl tetrapeptide-3, farnesol, geraniol, linalool, limonene. Organically produced ingredient. Natural constituent of essential oils listed.
Free standard delivery on clothing & home. Conditions apply.
• Free standard delivery on orders within the UK for clothing, home, and beauty from www.marksandspencer.com online in a single order delivered to a single address.
• Offer excludes wine, food & flowers, made to measure shirts, furniture and gift cards.
• The basket value is calculated inclusive of any other promotions.