Delivery and returns
Collect in store
- FREE Collect in store - order online for delivery to your chosen store.
- Collect from 12pm (midday) the next day.
- Collect in store exclusions:
- What can and can't I collect in store?
- £3.99 Next day home delivery* - NEW now order up until 10pm
- Free standard home delivery on orders over £50 - get your clothing, home, beauty and wine order within 3-5 working days.**
International home delivery
Unfortunately, we cannot deliver beauty products internationally.
Collect in store is not available outside the UK
Service terms and delivery times may be amended during peak periods or sales. Please see our Help section online or ask in store at the Customer Order point for full details.
Returns and refunds
- It’s free to return your order to most of our UK stores (excluding Outlet, Simply Food and stores at service stations, railway stations and airports).
- Or you can post it back to us for free within the UK using the pre-paid label that came with your order.
- Some items, like bedding, lingerie and swimwear, can’t be returned once the original packaging, tags and hygiene seals have been removed. This does not affect your right to return faulty goods.
Scientifically formulated with active and certified organic ingredients, our original age-defying cream is clinically proven to tone, plump and reduce the appearance of fine lines and wrinkles.
About the brand- Created in 1981 in Neal’s Yard, a once forgotten corner of Covent Garden, in the heart of central London with the passionate belief that beauty should be natural, not synthetic. Nature, honesty and transparency are key to Neals Yard and the right to know what goes into the products you buy. The vision is to bring the expertise of the apothecary and a holistic approach to health and beauty to people and communities.
- Plump: Gardenia plant stem cells and hyaluronic acid help to plump, strengthen and increase skin’s suppleness and hydration
- Smooth: A line smoothing 3-Peptide Complex helps to smooth the appearance of fine lines and wrinkles
- Tone: Wild harvested organic frankincense helps improve overall skin tone. It’s gathered for us by the women of the Samburu Tribe in northern Kenya, who receive a much-needed income in return for their precious pearls of frankincense
- 100% of women agree their skin feels smooth and supple* after using our award-winning cream
- *Based on consumer trial on 54 women after 8 weeks
- Better together: Frankincense Intense™ Concentrate and Cream have been formulated to work better together – use both for the best age-defying results
- 84% agree their skin looks and feels smoother and more hydrated**
- 77% agree the appearance of their fine lines and wrinkles is visibly reduced**
- **Based on consumer trial on 152 women after 4 weeks
- How to use: Apply to freshly cleansed and toned skin, every morning and evening
- Using your fingertips, take a small amount of cream, then apply to face and neck using an upwards circular motion until fully absorbed, taking care around the delicate eye area
- For results you’ll love, use after Frankincense Intense™ Concentrate and Frankincense Intense™ Eye Cream
- Product Size: 50 g
- Skin Type: Suitable for all skin types
- Safety Warning: Avoid contact with eyes. Avoid use in case of known allergy to listed ingredients.
Aqua (water), macadamia ternifolia (macadamia) seed oil, behenyl olivate, octyldodecyl olivate, glycerin, glycine soja (soya) oil, theobroma cacao (cocoa) seed butter, cetearyl glucoside, cetearyl olivate, sorbitan olivate, argania spinosa (argan) kernel oil, vitis vinifera (grape) seed oil, adansonia digitata (baobab) seed oil, aloe barbadensis (aloe vera) leaf juice powder, ricinus communis (castor) seed oil, sodium hyaluronate, curcuma longa (turmeric) root extract, caprooyl tetrapeptide-3, trifluoroacetyl tripeptide-2, palmitoyl tripeptide-5, gardenia jasminoides (gardenia) meristem cell culture, boswellia carterii (frankincense) oil, boswellia neglecta resin oil, commiphora confusa resin oil, citrus nobilis (mandarin) peel oil, citrus bergamia (bergamot) peel oil expressed, citrus aurantium amara (neroli) flower oil, commiphora myrrha (myrrh) oil, helianthus annuus (sunflower) seed oil, tocopherol, xanthan gum, dextran, levulinic acid, sodium levulinate, potassium sorbate, dehydroacetic acid, citral, citronellol, farnesol, geraniol, limonene, linalool. Organic. From essential oils. Made with 75% organic ingredients.
Free standard delivery on orders over £50. Conditions apply.
• Free standard home delivery applies within the UK for clothing, home, beauty and wine from www.marksandspencer.com when you spend £50 or more online in a single order delivered to a single address.
• Offer excludes made to measure shirts, furniture and gift cards.
• The basket value is calculated inclusive of any other promotions.