Delivery and returns
- FREE UK Home delivery for most furniture orders.
- We’ll contact you to arrange a delivery date.
- If you’ve ordered 2 or more pieces of furniture products, we will aim for one delivery to your address – this is to minimise inconvenience and disruption to yourself and to help the environment with our Plan A commitment. Your estimated delivery timescale will be shown on the checkout page, before you pay.
- Getting rid of your old bed or sofa? Add our furniture removal service when you checkout and we’ll take your old one away for you when we deliver your new one.
- We can’t deliver furniture to the Orkney Islands, internationally or to our stores for collection.
We offer different delivery services for different pieces of furniture. Some items are delivered flat packed. These flat packed pieces will either need to be assembled by you or by our delivery team depending on the item. You can check this before you order under the ‘Item details’.
Returns and refunds
If you’d like to speak to us about your new furniture please call our furniture customer services team on on 0333 014 8111 (Monday to Friday 8am to 8pm, Saturday 8.30am to 5.30pm).
Please note, there is a £50 collection fee.
Terms and Conditions
Furniture terms and conditions
*Subject to product and delivery slot availability and acceptance of first delivery date offered
- Remember to check the dimensions of the furniture you are ordering and check that it will fit into your house and chosen room.
- If the furniture you order doesn’t fit, it will be classified as a cancelled order and there will be a £50 removal charge.
- If you choose to delay your delivery date, we can store your order at a cost of £25 per week.
- You can change your delivery date for free up until 5 days before your agreed delivery date. After this a £50 delivery re-arrangement fee will be charged.
- Orders for the Isle of Man can only be placed at our Douglas, Isle of Man store and a delivery costs £100 per order.
- We are unable to deliver furniture to the Orkney islands.
- Occasionally, delivery of your order may be delayed or postponed but we will make every effort to let you know and to rearrange a delivery date.
Returns and cancellations
- You have the legal right to cancel your order within 14 days of receiving your goods.
- All items returned must be in a reasonable condition and there will be a collection fee of £50.
- We recommend you look after your furniture according to the care instructions provided.
- We will only give refunds in accordance with your legal rights, for example, if the goods are not fit for purpose or as described.
- If you have any questions about your furniture delivery please see our help section >
Terms and Conditions
Bed and mattress recycling service conditions
- Removal is on a like-for-like basis. So if you order a new mattress, we’ll collect your old mattress. If you order a new mattress and divan, we’ll take away your old mattress and divan.
- This service is only available when you buy a new bed from us and must be paid for at the same time as when you order and pay for your new bed.
- Our delivery team will only collect your old bed from the address your new bed is being delivered to.
- All bed frames must be taken apart before collection.
- Our delivery team won’t collect soiled, wet or infested items.
- Once collected, each item becomes the property of M&S and can’t be returned after the delivery crew has left your address.
- This is a non-refundable service. If you change your mind you’ll need to cancel your entire order then reorder your bed frame or mattress.
- We’re unable to offer this service if you use an M&S interest free loan to pay for your bed.
Open coil springs use only the finest wire to create a continuous spring interior that is strong, durable and offers superb resilience for a traditional supportive feel. A border rod or wire gives the mattress a firm edge that is usually machine stitched.
- King size (3ft)- L190 x W90cm, Weight- 15kg
- Double (4ft 6in)- L190 x W135cm, Weight- 22kg
- King size (5ft)- L200 x W150cm, Weight- 26kg
- Super king size (6ft)- L200 x W180cm, Weight- 31kg
- Divan height- 21.5 cm
- White fibre and insulation pad
- Your mattress does not need flipping, however it is important that you rotate your mattress once a week for the first 3 months, then every 3 months thereafter for even fillings distribution
- Supportive open coil springs with felt tufts
- Fillings luxury white fibre and resilient foam
- Border fluted
- Tension medium
- Recommended divan/base classic padded divan
- Made in the UK
- Mattress Spring count: 3ft- 192
- 4ft 6in- 288
- 5ft- 325
- 6ft- 400
- Mattress Type: Open Spring
- Mattress Handle: No
Not available for international delivery.