Delivery and returns
Collect in store
- FREE Collect in store - order online for delivery to your chosen store.
- Collect from 12pm (midday) the next day.
- Collect in store exclusions:
- What can and can't I collect in store?
- £3.99 Next day home delivery* - NEW now order up until 10pm
- Free standard home delivery on orders over £50 - get your clothing, home, beauty and wine order within 3-5 working days.**
International home delivery
Unfortunately, we cannot deliver beauty products internationally.
Collect in store is not available outside the UK
Service terms and delivery times may be amended during peak periods or sales. Please see our Help section online or ask in store at the Customer Order point for full details.
Returns and refunds
- It’s free to return your order to most of our UK stores (excluding Outlet, Simply Food and stores at service stations, railway stations and airports).
- Or you can post it back to us for free within the UK using the pre-paid label that came with your order.
- Some items, like bedding, lingerie and swimwear, can’t be returned once the original packaging, tags and hygiene seals have been removed. This does not affect your right to return faulty goods.
Cocoon yourself in this exquisitely fragranced gentle, soothing and softening sulphate free rose Otto body wash and deeply hydrating and vitamin enriched shea butter rose Otto body cream to wash away any stresses while healing and comforting your body inside and out.
Balance Me is high-tech premium British made skincare that delivers results to the skin naturally. Our customers trust our naturally-sourced active ingredients and aromas to solve skin concerns without creating others.’ and the founders of balance me: the Hopkins sisters, Rebecca and Clare, say: “we created balance me for people like us who have busy lives and want natural solutions-orientated skincare for themselves, family and friends, whatever their age, that focuses on results and well-being, day after day”.
- Immerse yourself in this divine rose Otto bath and body collection by balance me, featuring essential oils of palmarosa, rose geranium and of course, rose Otto to shower or bathe in pure luxury while treating and healing sensitive body skin conditions
- Cocoon me set: Rose Otto body wash 280 ml and Full size rose Otto body cream 280 ml
- Rose Otto, palmarosa and rose geranium essential oils provide a delicate aroma that is mood balancing, calming and soothing to result in a truly relaxing Christmas holiday and future year ahead
- Product Size: 2 x 280 ml
- Hypoallergenic: Yes
- Fragrance Free: Yes
- Dermatologically Tested: Yes
- Paraben Free: Yes
- Alcohol Free: Yes
- Suitable for Vegetarians and Vegans
- Skin Type: Suitable for all skin types
Rose otto body wash: Aqua (water), disodium lauryl sulfosuccinate, sodium cocoamphoacetate, cocamidopropyl betaine, lauryl glucoside, sodium chloride, citric acid, glyceryl oleate, coco-glucoside, aloe barbadensis (aloe vera) leaf extract³, rosa damascena (rose otto) flower oil¹, pelargonium graveolens (rose geranium) flower oil¹, citrus aurantium bergamia (bergamot) fruit oil¹, cananga odorata (ylang ylang) flower oil¹, cymbopogon martini (palmarosa) oil¹, salvia sclarea (clary sage) flower oil¹, tocopherol (vitamin e), hydrogenated palm glycerides citrate, dehydroacetic acid, benzyl alcohol, potassium sorbate, citronellol², geraniol², linalool². Rose otto body cream: Aqua (water), butyrospermum parkii (shea) butter³, caprylic/capric triglyceride, prunus amygdalus dulcis (sweet almond) oil, glyceryl stearate, glycerin (vegetable), cetearyl alcohol, polyglyceryl-3 dicitrate/stearate, coco-caprylate, rosa canina (rosehip) fruit oil, camellia oleifera (camellia) seed oil, viola odorata (violet) flower extract, nelumbo nucifera (lotus) flower extract, rubus chamaemorus (cloudberry) seed extract, aloe barbadensis (aloe vera) leaf extract³, rosa damascena (rose otto) flower oil¹, pelargonium graveolens (rose geranium) flower oil¹, cymbopogon martini (palmarosa) oil¹, anthemis nobilis (roman chamomile) flower oil¹, citrus aurantium bergamia (bergamot) fruit oil¹, cananga odorata (ylang ylang) flower oil¹, salvia sclarea (clary sage) flower oil¹, citrus aurantium amara (petitgrain/bitter orange) leaf/twig oil¹, rosmarinus officinalis (rosemary) extract, helianthus annuus (sunflower) seed oil, vitis vinifera (grape) seed oil, tocopherol (vitamin e), sodium stearoyl lactylate, chondrus crispus (carrageenan), potassium sorbate, benzyl alcohol, dehydroacetic acid, citric acid, citronellol², geraniol², linalool², citral², limonene², farnesol², benzyl benzoate², benzyl salicylate².