Delivery and returns
Collect in store
- FREE Collect in store - order online for delivery to your chosen store.
- Collect from 12pm (midday) the next day.
- Collect in store exclusions:
- What can and can't I collect in store?
- £3.99 Next day home delivery* - NEW now order up until 10pm
- Free standard home delivery on orders over £50 - get your clothing, home, beauty and wine order within 3-5 working days.**
International home delivery
Unfortunately, we cannot deliver beauty products internationally.
Collect in store is not available outside the UK
Service terms and delivery times may be amended during peak periods or sales. Please see our Help section online or ask in store at the Customer Order point for full details.
Returns and refunds
- It’s free to return your order to most of our UK stores (excluding Outlet, Simply Food and stores at service stations, railway stations and airports).
- Or you can post it back to us for free within the UK using the pre-paid label that came with your order.
- Some items, like bedding, lingerie and swimwear, can’t be returned once the original packaging, tags and hygiene seals have been removed. This does not affect your right to return faulty goods.
For a limited time, purchase your Dr. Hauschka cleansing cream 50ml and receive a free trial size night serum 2.5ml worth £5.00. Cleansing cream offers renewing, refreshing care to the skin. This gentle cleanser exfoliates and supports the skin’s natural protective function, preparing it for a toner and day or night care. For all skin conditions. Formulation: calendula, chamomile, St. John’s wort, anthyllis and sweet almond meal gently cleanse while revitalising skin and minimising the appearance of pores.
Dr. Hauschka Skin Care was formed in 1967 by cosmetologist Elisabeth Sigmund and Dr. Rudolf Hauschka, who was a pioneering chemist producing natural medicines using revolutionary techniques. Respect for nature, the health and well-being of all customers and employees as well as social responsibility is at the centre of all our thinking and actions. Our approach to skin care is unique within our industry. All our products are formulated to guide and support the skin's natural renewal processes rather than taking over its functions for long term health and youth of the skin. Our philosophy is based upon an in-depth understanding of rhythms and how they aid to balance the skin, while harnessing the most effective 100% natural and organic ingredients. If ingredients haven't been available in biodynamic or organic form, we have initiated organic cultivation projects around the world.
- How to use- cleanse in the morning and evening. Moisten face and neck with warm water. Include décolleté if desired. Mix 1-2 cm (1/2 inch) of cleansing cream with water in the palms to form a smooth, creamy paste. Press gently into the skin with a rolling motion, starting in the centre of the forehead then slowly working outward and down
- Use gentle movements. Do not rub–this is not a face scrub. Avoid the eye area. Dampen your hands again. Repeat several times. Rinse with plenty of warm water then finish with a splash of cool, fresh water. For sensitive skin use warm water only
- Truly 100% natural and organic cosmetics, certified to NATRUE and/or BDIH standards
- Free from synthetic fragrances, dyes and preservatives
- Free from mineral oils, silicone and PEG
- Wherever possible, all raw materials come from controlled organic or biodynamic cultivation and are recovered under fair conditions
- Not tested on animals BUAV approved
- Not tested on animals BUAV approved
- Product Size: 50 ml
- Fragrance Free: Yes
- Dermatologically Tested: Yes
- Paraben Free: Yes
- Alcohol Free: Yes
- Suitable for Vegetarians and Vegans
- Skin Type: Suitable for all skin types
Cleansing cream- water (aqua), prunus amygdalus dulcis (sweet almond) seed meal, calendula officinalis flower extract, anthyllis vulneraria extract, alcohol, arachis hypogaea (peanut) oil, chamomilla recutita (matricaria) flower extract, hypericum perforatum flower/leaf extract, helianthus annuus (sunflower) seed oil, hamamelis virginiana (witch hazel) bark/leaf extract, triticum vulgare (wheat) germ oil, prunus amygdalus dulcis (sweet almond) oil, fragrance (parfum), citronellol*, geraniol*, malpighia punicifolia (acerola) fruit extract, xanthan gum, algin. Night serum- aqua, alcohol, glycerin, pyrus malus fruit water, chondrus crispus extract, hamamelis virginiana bark/leaf extract, hectorite, pyrus malus flower extract, fragrance/parfume, citronellol*, limonene*, linalool*, geraniol*, citral*, sodium chloride, xanthan gum.