Delivery and returns
Collect in store
- FREE Collect in store - order online for delivery to your chosen store.
- Collect from 12pm (midday) the next day.
- Collect in store exclusions:
- What can and can't I collect in store?
- £3.99 Next day home delivery* - NEW now order up until 10pm
- £3.50 Standard home delivery** - get your order within 5-7 working days. FREE when you spend £30 or more (£50 or more on Wine)***
International home delivery
Unfortunately, we cannot deliver beauty products internationally.
Collect in store is not available outside the UK
Service terms and delivery times may be amended during peak periods or sales. Please see our Help section online or ask in store at the Customer Order point for full details.
Returns and refunds
- It’s free to return your order to most of our UK stores (excluding Outlet, Simply Food and stores at service stations, railway stations and airports).
- Or you can post it back to us for free within the UK using the pre-paid label that came with your order.
- Some items, like bedding, lingerie and swimwear, can’t be returned once the original packaging, tags and hygiene seals have been removed. This does not affect your right to return faulty goods.
Get the gift of all over natural care with Burt's Bees® nature's gift set featuring hard working coconut foot cream for tired feet, classic hand salve, refreshing soap bark & chamomile deep cleansing cream to remove dirt, excess oil and make up and 100% natural moisturizing beeswax and vanilla bean lip balms for moisturized, healthy looking lips.
- Gift pack contains a collection of moisturing, natural products in a reusable tin
- Includes coconut foot cream 20g, soap bark & chamomile deep cleansing cream 20g, hand salve 8.5g, vanilla bean lip balm 4.25g and beeswax lip balm with vitamin e & peppermint oil 4.25g
- Christmas pack contains nourishing products for lips and body
- Made with natural hard-working ingredients. Burt’s bees® makes gift giving easy
- Age range: All ages
- Dermatologically Tested: Yes
- Paraben Free: Yes
- Alcohol Free: Yes
- Skin Type: All
Beeswax lip balm - featured ingredient - beeswax — another treat from our friends the bees, beeswax is a natural skin conditioner when used in moisturising formulas. Other ingredient: cera alba (beeswax, cire d’abeille), cocos nucifera (coconut) oil, helianthus annuus (sunflower) seed oil, mentha piperita (peppermint) oil, lanolin, tocopherol, rosmarinus officinalis (rosemary) leaf extract, glycine soja (soybean) oil, canola oil (huile de colza), limonene.~Hand salve - prunus amygdalus dulcis (sweet almond) oil, olea europaea (olive) fruit oil, cera alba (beeswax, cire d'abeille), lavandula hybrida (lavandin) oil, rosmarinus officinalis (rosemary) leaf oil, eucalyptus globulus (eucalyptus) oil, rosmarinus officinalis (rosemary) leaf extract, lavandula angustifolia (lavender) flower powder, helianthus annuus (sunflower) seed oil, tocopherol, glycine soja (soybean) oil, canola oil (huile de colza), limonene, linalool.~Vanilla bean lip balm - helianthus annuus (sunflower) seed oil, cocos nucifera (coconut) oil, cera alba (beeswax, cire d’abeille), aroma (flavor), ricinus communis (castor) seed oil, lanolin, butyrospermum parkii (shea) butter, theobroma cacao (cocoa) seed butter, vanilla tahitensis fruit extract, vanilla planifolia fruit extract, ammonium glycyrrhizate, tocopherol, glycine soja (soybean) oil, rosmarinus officinalis (rosemary) leaf extract, canola oil (huile de colza).~Coconut foot cream - glycerin, olea europaea (olive fruit oil), avena sativa (oat kernel flour), lanolin, parfum (fragrance), cocos nucifera (coconut oil), quillaja saponaria (quillaja bark extract), avena sativa (oat kernel oil), rosmarinus officinalis (rosemary leaf extract), canola oil, tocopherol, glycine soja (soybean) oil, butylphenyl methylpropional, coumarin, limonene, linalool.~Soap bark cleanser - water, helianthus annuus (sunflower) seed oil, stearic acid, glycerin, cocos nucifera (coconut) oil, cetearyl alcohol, polysorbate 60, sodium borate, cetyl alcohol, silica, glucose, hamamelis virginiana (witch hazel) leaf extract, aloe barbadensis leaf extract, anthemis nobilis (chamomile) flower extract, echinacea angustifolia (coneflower) extract, quillaja saponaria (soap) bark extract, theobroma cacao (cocoa) seed butter, rosmarinus officinalis (rosemary) leaf extract, tocopherol, citrus medica limonum (lemon) peel oil, coriandrum sativum (cilantro) oil, artemisia dracunculus (tarragon) oil, lavandula hybrida (lavandin) oil, jasminum grandiflorum (jasmine) flower oil, xanthan gum, sucrose stearate, menthol, glucose oxidase, lactoperoxidase.
£5 scarf when you spend £40 - Search £5 scarf
- £5 women’s scarf with wool and men’s wool scarf when you spend £40 or more on clothing, beauty and home.
- Offer applies to T016171T, T016172T, T016190T and T096117m in Navy, Charcoal and camel.
- Offer runs from 25th October for a limited time.
- Offer available online and marksandspencer.com, on mobile and in selected stores
- While stocks last.
- Qualifying £40 minimum spend must be in a single transaction and excludes sale and clearance items, furniture, made to measure curtains, made to measure shirts and the promotional wool scarf.
- Wool scarf must be added to basket at the same time as the qualifying transaction. One scarf per qualifying transaction.
- Discount does not apply to delivery charges.
- Please check the relevant delivery terms and conditions online. Eligible products must have the same delivery address for promotion to apply. Any monetary codes will be applied before any promotional discounts.
3 for 2
- From 00:01 31st August 2016
- Offer available at marksandspencer.com, on mobile and in selected UK stores
- Selected products only
- Cheapest item free
- Discount applied at checkout. Excludes Sale products and M&S Outlet online
- Subject to availability
- Offer cannot be used in conjunction with any other offer
- Discount does not apply to delivery charges
- Any refunds will take into account this discount
Free standard delivery on orders over £30. Conditions apply.
• Free standard home delivery on orders over £30 applies within the UK for clothing, home, and beauty from www.marksandspencer.com online in a single order delivered to a single address.
• Offer excludes wine, food & flowers, made to measure shirts, furniture and gift cards.
• The basket value is calculated inclusive of any other promotions.