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  • Delivery and returns

    Delivery

    • Free UK delivery for most furniture orders.
    • We’ll contact you within 2 days of ordering to arrange a delivery date and time slot.
    • Getting rid of your old bed or sofa? Add our furniture removal service when you checkout  and we’ll take your old one away for you when we deliver your new one. 
    • We can’t deliver furniture internationally or to our stores for collection.  

    We offer different delivery services for different pieces of  furniture. Some items are delivered flat packed. These flat packed pieces will either need to be assembled by you or by our delivery team depending on the item. You can check this before you order under the ‘Item details’.


    Returns and refunds

    If you’d like to speak to us about your new furniture please call our furniture customer services team on 08457 624 624 (Monday to Friday 8am to 9pm, Saturday 8am to 5pm, Sunday 9am to 5pm).

    Please note, there is a £50 collection fee.

    Terms and Conditions

    Furniture terms and conditions

    Measurements

    • Remember to check the dimensions of the furniture you are ordering and check that it will fit into your house and chosen room.
    • If the furniture you order doesn’t fit, it will be classified as a cancelled order and there will be a £50 removal charge. 

    Delivery

    • If you choose to delay your delivery date, we can store your order at a cost of £25 per week.
    • You can change your delivery date for free up until 5 days before your agreed delivery date. After this a £50 delivery re-arrangement fee will be charged.
    • Orders for the Isle of Man can only be placed at our Douglas, Isle of Man store and a delivery costs £100 per order.
    • Occasionally, delivery of your order may be delayed or postponed but we will make every effort to let you know and to rearrange a delivery date.

    Returns and cancellations

    • You have the legal right to cancel your order within 7 days of receiving your goods.
    • All items returned must be in a reasonable condition and there will be a collection fee of £50.
    • We recommend you look after your furniture according to the care instructions provided.
    • We will only give refunds in accordance with your legal rights, for example, if the goods are not fit for purpose or as described.
    • If you have any questions about your furniture please see our help section or call our Furniture Customer Services team on 0333 014 8000, (Monday – Friday 8am to 9pm, Saturday 8am to 5pm and Sunday 9am to 5pm).

    Terms and Conditions

    Sofa disposal service conditions

     

    • Removal is on a like-for-like basis. So if you order a new 3 seater sofa, we’ll collect an old 3 seater sofa. If you order a  new armchair, we’ll take away your old armchair.
    • This service is only available when you buy a new sofa or armchair from us and must be in your shopping bag at the same time as when you order and pay for your new sofa or armchair.
    • Our delivery team will only collect your old sofa or armchair from the same address as your new bed is being delivered to.
    • Once collected, each item becomes the property of M&S and can’t be returned after the delivery team has left your address.
    • Our delivery team won’t collect soiled, wet or infested items.
    • This is a non-refundable service. If you change your mind, you’ll need to cancel your entire order then reorder your sofa or armchair.
    • We’re unable to offer this service if you use an M&S interest free loan to pay for your sofa or armchair.

    More details

    A modern statement collection designed to fit effortlessly within modern interiors. Fabric options have reversible cushions and the strong lines are offset by soft arm bolster cushions. Seat cushions are filled with foam and fibre wrap that maintains the cushions' look and shape. The feet are solid hardwood with a medium finish.

    Images displayed here act as a guide and may not be representative of the finished item. Fabrics are overlayed onto model images, so actual seams and pattern match may differ from what is shown.

    Dimensions

    • Height: 85 cm
    • Width: 166 cm
    • Depth: 94 cm
    • Length: 0.000 mm
    • Seat Height: 48 cm
    • Arm Height: 65 cm
    • Top back Rail Height: 72 cm
    • Feet Height: 10 cm
    • C Dimension: 55 cm

    Item details

    • 99% of our upholstery is manufactured in the UK

    More information

    • Our delivery team will unpack and position in a room of your choice for free

    Not available for international delivery.


    Free fabric swatches: Order up to 6 free swatches of any fabric by calling 0333 014 8111

    50% off Summer Special Sofas

    Terms and Conditions:

    • 50% off when you buy selected sofas & armchairs
    • From 00:01  Tuesday 24 June 2014
    • Offer available at marksandspencer.com, on mobile and in selected UK stores
    • Discount applied at checkout. Excludes Sale products and M&S Outlet online
    • Subject to availability
    • Offer cannot be used in conjunction with any other offer
    • Discount does not apply to delivery charges
    • Any refunds will take into account this discount