My account and orders

My personal details

How can I add an address to my account?

  • Currently you cannot add an address to your account.

How can I change my email address?

  • Sign in to your account.
  • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • Click on ‘Change email address’ under ‘Personal Details’ on the ‘My Account’ page.
  • Type your new email address in the appropriate space and confirm it.
  • Click ‘Save and continue’ at the bottom of the page.

How can I change the name on my account?

  • Sign in to your account.
  • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • Click on ‘About me’ under ‘Personal Details’ on the ‘My Account’ page.
  • Change your name and click ‘Save’.

How can I change my password?

  • Sign in to your account.
  • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • Click on ‘Change password’ under ‘Personal Details’ on the ‘My Account’ page.
  • Type your new password in the appropriate space and confirm it.
  • Click ‘Save and continue’ at the bottom of the page.

Are my credit or debit card details saved in my account?

Currently no payment details can be stored on your account.

Is my personal data safe if I create an account?

The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.

PRIVACY POLICY

How can I unsubscribe from email newsletters?

All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.

Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.

Account set-up and maintenance

I’ve forgotten my password. What shall I do?

  • Click on ‘Forgot Password?’
  • Enter your account email to receive an email to reset your password.

How do I create an account?

  • Please click here to create an account
  • Alternatively,
  • Click ‘Sign in’ at the top of the website or via the mobile menu on the left
  • Click on ‘Create an account’ under ‘New Customer’.
  • Enter your personal details and click on ‘Create an account’ at the bottom of the page.

How can I keep my account details safe?

Click here for our privacy policy

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:

  • Keep your account passwords private. Remember, anybody who knows your password may access your account.
  • When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change name, email or password’.
  • Avoid using the same password for multiple online accounts.

I cannot sign in my account even though I am an existing customer

Account details registered on the UK website cannot be carried over to this site, however setting up a new account is easy and fast, click here to create your new account. If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.

How do I add a credit card to my account?

  • Currently no payment details can be stored on your account.

How do I delete a credit/debit card from my account?

  • Currently no payment details can be stored on your account.

How can I close my account?

  • If you would like us to disable your account, please contact our Customer Services team, who will be able to do this for you. Click here for our contact details.

My order history

How can I see my previous orders?

  • Sign in to your account.
  • Click on ‘My account’ at the top of your page and navigate to ‘My orders’.
  • If you would like to look at the details for a particular order, find it on the list and click on the ‘View Order’ link next to it.
  • Alternatively, if you’ve placed your order as a guest:

  • Click ‘Where’s my order’ at the bottom of our page. Enter your order number, order email and billing zip code to view your order details.

Can I print receipts for previous orders?

  • If you have an account with us, click on ‘My account’ at the top of your page and navigate to ‘My orders’.
  • Once you’ve found the order you want from the list, click ‘View Order’ to view your receipt. You can then print this page for your records.
  • Alternatively, if you’ve placed your order as a guest:

  • Click ‘Where’s my order’ at the bottom of our page. Enter your order number, order email and billing zip code to view your order details. You can then print this page for your records.

Ordering and delivery

How to shop

Do I have to open an account to place an order?

This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.

Why can’t I order the item I want when it’s available in the UK?

Currently we’re unable to offer all our ranges on our international websites, but we’re looking to expand our selection of products in the future.

The item I want is not in stock. Can I pre-order it?

We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.

How to buy?

To shop on our site, choose a selection of products; Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: trousers, dresses etc). Alternatively, click through to our savings and offers page. Browse through the products we have to offer, and when you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page. Once here, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are [depends on country]. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’. Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.

How can I send an order to the UK?

If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.

Amend my order

How can I change the delivery address for my order?

If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, the order will be shipped to the address you previously specified. Please click here for our address and contact details.

Can I change the size/colour of the item I’ve ordered?

If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, please return it to us after you receive it. You can also reorder the new products you want in the meantime. Please click here for our address and contact details.

How can I cancel my order?

  • Sign into your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘My orders’.
  • • Find your order on the list and click on the ‘View Order’ link next to it.
  • • Click ‘Cancel this order’.
Alternatively, if you’ve placed your order as a guest:
  • • Click ‘Where’s my order’ at the bottom of our page. Enter your order number, order email and billing zip code to view your order details.
  • • On your order details, click the ‘Cancel this order’ option.
    Please note that if the ‘Cancel this order’ option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly, preferably by email. If your order has been shipped before we receive your cancellation, please return it to us after you receive it and following your cancellation. Please click here for our address and contact details.

Can I add or delete a product from my order?

If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.

You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, meaning we cannot amend your order, please return any unwanted items to us after you receive them. You can order any additional products you would like in the meantime. Please click here for our address and contact details.

Can I change my delivery type after I’ve placed my order?

If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.

You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.

Can I change the billing address for my order?

 

If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.

You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact details or for our range of delivery options click here.

My delivery

Delivery options

We now offer free tracked standard delivery on orders above $100, as well as a tracked express delivery service. Please see all our delivery options below:

STANDARD TRACKED DELIVERY (8-10 business days) – Free for orders above $100, otherwise a charge of $5 is applied to your order. You can check the progress of your delivery here

TRACKED EXPRESS DELIVERY (4-6 business days) – Free for orders above $200, otherwise a charge of $7.50 is applied to your order. You can check the progress of your delivery here

Note – Depending on the size/weight of your order, we may upgrade your delivery service. This will be clearly visible to you at the point of checkout. If your order qualifies for Free Standard delivery promotion, the same promotion will be available to you for the upgraded delivery service at no additional charge.

Do I have pay to any customs and/or duty charges?

You will be responsible for assuring that any products you order comply with state and federal government import regulations. Orders valued above the Australian customs threshold may be subject to import duties and taxes, which are levied by the Australian border control at the time the order arrives in your country. We advise you to check the most current threshold with the appropriate government agency. All applicable duties, fees and any additional charges for customs clearance are your responsibility.

Can I deliver to a PO Box address?

You can deliver to a PO Box address if you choose tracked standard delivery as your shipping method. We are unable to deliver to PO Box addresses via courier (tracked express).

Will all my items be shipped together?

In most cases your whole order will be delivered at the same time, however it may be in separate parcels.

Payment and offers

Offers and promotions

I’ve noticed the item I want is part of a special offer. Where can I find out more about this offer?

There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.

How do I apply a promotional code to my order?

  • Go to your shopping basket.
  • Type the promotional code into the ‘Enter promotion code’ and click ‘Apply’.
  • Your discount should appear in the order summary box and the estimated total should change.

Why is my promotional code not working?

If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.

If your promotional discount isn’t showing, please follow these steps:

  • Our promotional codes have expiry dates, so ensure it has not expired.
  • Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
  • Check you’ve entered the code correctly, ensuring there are no empty spaces.
    Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘Enter promotion code’ box.

If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.

Payment

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express, JCB) and Paypal. We will not charge you foreign transaction fees on payments made via Australian cards.

Can I pay using a gift card?

We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.

Is it safe to enter my payment details online?

We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.

When will you take payment for my order?

If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.

How can I get a VAT receipt for my order?

If you would like a VAT receipt for your order, please contact our Customer Services team, who will be able to help you further.
Please click here for our contact details.

How will my transaction show on my statement?

For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.

Returns & refunds

Returns and refunds policy

What is your refund and returns policy?

We offer 3 simple and convenient ways to return all or part of your order:

1. Self postage return to the UK: Learn more
2. Tracked return with Australia Post to a local address: Learn more
3. Courier pick up from a location of your choice: Learn more

You may return unused products within 35 days of purchase with a printed returns note. Your items don't need to be in the original box or bag as long as they're securely packaged.

You will need your Order ID and the email address associated with your M&S Australia account to select your return option.

Click here to visit our returns portal and print your returns note and label.

Looking to return a faulty or incorrect item?

Please contact us and our customer service team will sort this for you.

Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, or opened bedding.

Option 1: Self-postage return to UK

How does it work?

Simply use our returns portal to print a returns label and returns note. You will then be able to return all or part of your order at your own cost through your preferred carrier. To create a returns label, visit our returns portal select this option and follow the instructions. Please note, the returns label and returns note is valid for one parcel only.

How much does it cost?

You are responsible for the cost of the returning the order through your own choice of carrier; the cost of shipping will be dictated by the carrier.

How much will I be refunded?

You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable. Please note that we will refund your shipping costs if you are returning faulty goods.

Option 2: Australia Post tracked return

How does it work?

We offer you the option to send your package to our local returns hub using a discounted rate. We will pay for the rest of the return to the UK!

Simply visit our returns portal select this option and fill in your details. You can’t use discount codes or gift vouchers to pay for this service.

You'll be sent a confirmation email from Global-e which will contain a link to download your returns label and returns note. Print the returns label, attach it to the top of your parcel and insert the returns note in the parcel.

Then drop your parcel straight into a Post Box or at an Australia Post Office.

The returns label and returns note is valid for one parcel only. Australia Post will not be able to accept any additional parcels.

Your refund will be processed once your parcel has reached our UK warehouse.

How much does it cost?

Visit our returns portal and select this method to see the cost of your return – the cost will be deducted from your refund.

How much will I be refunded?

You will be refunded for the value of the goods returned minus the cost of the return (unless the goods being returned are faulty). You will not be refunded for any shipping costs or any taxes you paid on your order, if applicable. Please note that we will refund your shipping costs if you are returning faulty goods.

How do I track my return?

Your returns confirmation email will provide you with a tracking link. You can use this link to track your parcel to our returns hub in Sydney once it has been accepted by Australia Post.

Alternatively, you can track the return directly through Australia Post using your consignment reference at http://auspost.com.au/track.

Your refund will be processed once your parcel has reached our UK warehouse.

Option 3: Courier pick up return

How does it work?

A courier service will collect your return items from your desired location* at a discounted rate.

Visit our returns portal select this option and fill in your details to book your collection. You can’t use discount codes or gift vouchers to pay for this service.

You'll be sent a confirmation email from Global-e which will contain a link to download your returns label and returns note. Print the returns label, attach it to the top of your parcel and insert the returns note in the parcel.

The returns label and returns note is valid for one parcel only. The courier will not be able to accept any additional parcels.

The courier can collect your parcel from your address on the same day if ordered before 1pm, Monday to Friday. Bookings after 1pm can be collected the next working day.

Collections take place between 8am and 8pm Monday to Friday.

*Please note that courier pick up may not be available at your specific address. Your collection address must be accessible to the courier, and there will need to be someone there to hand over the parcel. If we can’t pick up the goods for either reason, you’ll still be charged for the service.

How much does it cost?

The charges depend upon your collection city as well as the weight of the parcel. Please see the below table as the starting prices for a 1kg parcel – the cost will be deducted from your refund.

Collect From Prices from ($AUD)
Sydney $ 5.95
Melbourne, Adelaide, Newcastle, Wollongong, Gosford, Geelong, Ballarat or Bendigo $ 7.80
Brisbane, Gold Coast, Sunshine Coast, Toowoomba $ 8.40
Regional Centres $ 10.30
Rest of Australia $ 15.40

How much will I be refunded?

You will be refunded for the value of the goods returned minus the cost of the return (unless the goods being returned are faulty). You will not be refunded for any shipping costs or any taxes you paid on your order, if applicable. Please note that we will refund your shipping costs if you are returning faulty goods. Your refund will be processed once your parcel has reached our UK warehouse.

When will I receive my refund?

It can take up to 35 days for us to receive and process your return; your refund will be processed within 5-10 working days of reaching our UK warehouse. We will send you a confirmation email once we’ve refunded you.

Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).

How do I return a faulty or damaged item?

Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items.

Our products & size guides

Clothing and homeware

Can I leave a gift message for the item I'm buying?

We are sorry but we currently do not offer a service to include a gift message for items within your order.

Can you gift wrap my purchases?

We’re sorry but we don’t offer a gift-wrapping service.

Why aren’t you offering food online?

As with our UK website, we have looked at offering a full online food offer but do not intend to build that capability at present.

Why can’t I find Autograph products online?

We are currently unable to offer products within our Autograph collections due to trademark restrictions. This includes Rosie for Autograph lingerie and sportswear, Autograph women’s cashmere, and David Gandy for Autograph menswear. However, check our website regularly as hundreds of new products launch every week.

Why can’t I buy beauty, flowers and wine online?

We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.

Why can’t I find children’s toys and books online?

We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.

Size guides

Where can I find the size guides for your products?

There are links to the size guides on product pages. You can also find links to all product size guides below:

Womenswear

  • Click here for our Women’s dresses size guides
  • Click here for our Women’s petite size guides
  • Click here for our Women’s plus size guides
  • Click here for our Women’s tops size guides
  • Click here for our Women’s bottoms size guides
  • Click here for our Women’s skirts size guides
  • Click here for our Women’s nightwear size guides
  • Click here for our Lingerie and swimwear size guides
  • Click here for our Women’s footwear and hosiery size guides

Menswear

  • Click here for our Men’s bottoms size guides
  • Click here for our Men’s casual shirts size guides
  • Click here for our Men’s casual trousers size guides
  • Click here for our Men’s footwear size guides
  • Click here for our Men’s formal shirts size guides
  • Click here for our Men’s formal trousers size guides
  • Click here for our Men’s dressing gowns size guides
  • Click here for our Men’s jumpers size guides
  • Click here for our Men’s night sets size guides
  • Click here for our Men’s outerwear size guides
  • Click here for our Men’s suits size guides
  • Click here for our Men’s tops size guides
  • Click here for our Men’s underwear size guides

Kidswear

Lingerie

  • Click here for our Lingerie bras size guides
  • Click here for our Lingerie dressing gowns size guides
  • Click here for our Lingerie knickers size guides
  • Click here for our Lingerie pyjama bottoms size guides
  • Click here for our Lingerie pyjama tops size guides
  • Click here for our Lingerie tights size guides

About Marks And Spencer

About Marks and Spencer

Who are Marks and Spencer?

We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.

Please click here for the most up to date information about Marks and Spencer.

What is your ethical trading policy?

We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.

In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.

As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.

We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.

How can I find out more about Plan A?

You can find out more about Plan A here.

Careers

Working with M&S

We do not currently have any jobs based in Australia. If you would like to work with M&S in the UK or any other countries where we currently operate stores, please refer to careers.marksandspencer.com.

Contact us

How can I contact you?

You can also contact us via email or post:

By email: click here.

By post:
M&S International Customer Services
PO Box 3081
St. James House Moon Street
Bristol, BS2 2DB
ENGLAND

For infomation on how to return items please click here

You can also call us for free from a fixed land line on 1800315803; we’re open from 7am to 7pm (UK time). If you’re in the UK please call 0333 014 8430.

 

 

Technical information

Browser information

What browsers are compatible with the Marks & Spencer website?

The Marks & Spencer website has been designed to be compatible with the following browsers:

  • Google Chrome 31.0
  • Google Chrome 30.0
  • Google Chrome 29.0
  • Google Chrome 28.0
  • Google Chrome 27.0
  • Microsoft IE 11
  • Microsoft IE 10
  • Microsoft IE 9
  • Mozilla Firefox 26.0
  • Mozilla Firefox 25.0
  • Mozilla Firefox 24.0
  • Mozilla Firefox 23.0
  • Mozilla Firefox 22.0
  • Mozilla Firefox 21.0
  • Safari
  • iPad
  • iPhone
  • Android

Cookies policy

What is your website’s cookie policy?

The M&S website (www.marksandspencer.com.au) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.

By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

Accessibility policy

What is your website’s accessibility policy?

Accessibility Statement

This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.

The measures we have taken to achieve this include:

  • • The content can be presented in different ways (for example simpler layout) without losing information or structure.
  • • Colour is not used as the only visual means of conveying information.
  • • Alternative content is provided for all the images unless they are purely decorative.
  • • Contrast ratio is compliant to the guidelines for level A.
  • • The form input fields are always associated with labels.
  • • Form error messages are specific and clearly identify which error has occurred.
  • • All functionality and content of the website is operable through a keyboard interface without requiring specific timings for individual keystrokes.
  • • To help users navigate the site, a mechanism is available to skip blocks of content.
  • • Web pages have titles that describe topic or purpose.
  • • More than one way is available to locate a web page, e.g. using menus and site map.
  • • The site is in valid HTML.
  • • If you experience problems accessing any of the information on our site, please contact us We will do our best to fix the problem or to provide the information in an alternative format.

My personal details

How can I add an address to my account?

  • Currently you cannot add an address to your account.

How can I change my email address?

  • Sign in to your account.
  • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • Click on ‘Change email address’ under ‘Personal Details’ on the ‘My Account’ page.
  • Type your new email address in the appropriate space and confirm it.
  • Click ‘Save and continue’ at the bottom of the page.

How can I change the name on my account?

  • Sign in to your account.
  • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • Click on ‘About me’ under ‘Personal Details’ on the ‘My Account’ page.
  • Change your name and click ‘Save’.

How can I change my password?

  • Sign in to your account.
  • Click on ‘My account’ at the top of your page and navigate to ‘Go to my account’.
  • Click on ‘Change password’ under ‘Personal Details’ on the ‘My Account’ page.
  • Type your new password in the appropriate space and confirm it.
  • Click ‘Save and continue’ at the bottom of the page.

Are my credit or debit card details saved in my account?

Currently no payment details can be stored on your account.

Is my personal data safe if I create an account?

The Marks and Spencer Group store and/or process your information in line with all applicable European law on data protection to ensure your personal data is kept safe. For more information as to how the Marks and Spencer Group keep your personal data safe, please read our Privacy Policy.

PRIVACY POLICY

How can I unsubscribe from email newsletters?

All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter.

Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.

Account set-up and maintenance

I’ve forgotten my password. What shall I do?

  • Click on ‘Forgot Password?’
  • Enter your account email to receive an email to reset your password.

How do I create an account?

  • Please click here to create an account
  • Alternatively,
  • Click ‘Sign in’ at the top of the website or via the mobile menu on the left
  • Click on ‘Create an account’ under ‘New Customer’.
  • Enter your personal details and click on ‘Create an account’ at the bottom of the page.

How can I keep my account details safe?

Click here for our privacy policy

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:

  • Keep your account passwords private. Remember, anybody who knows your password may access your account.
  • When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change name, email or password’.
  • Avoid using the same password for multiple online accounts.

I cannot sign in my account even though I am an existing customer

Account details registered on the UK website cannot be carried over to this site, however setting up a new account is easy and fast, click here to create your new account. If you already set up an account on this website and forgot your password, please select 'forgotten password' link and enter your e-mail address. You will then receive an e-mail with a password reset link. Please access the link within 30 minutes to reset your password. Otherwise it's possible that you placed your previous orders as a guest and you don't have an account yet. To create one, please select 'SIGN IN' link at the top of the website on the right and fill in the form.

How do I add a credit card to my account?

  • Currently no payment details can be stored on your account.

How do I delete a credit/debit card from my account?

  • Currently no payment details can be stored on your account.

How can I close my account?

  • If you would like us to disable your account, please contact our Customer Services team, who will be able to do this for you. Click here for our contact details.

My order history

How can I see my previous orders?

  • Sign in to your account.
  • Click on ‘My account’ at the top of your page and navigate to ‘My orders’.
  • If you would like to look at the details for a particular order, find it on the list and click on the ‘View Order’ link next to it.
  • Alternatively, if you’ve placed your order as a guest:

  • Click ‘Where’s my order’ at the bottom of our page. Enter your order number, order email and billing zip code to view your order details.

Can I print receipts for previous orders?

  • If you have an account with us, click on ‘My account’ at the top of your page and navigate to ‘My orders’.
  • Once you’ve found the order you want from the list, click ‘View Order’ to view your receipt. You can then print this page for your records.
  • Alternatively, if you’ve placed your order as a guest:

  • Click ‘Where’s my order’ at the bottom of our page. Enter your order number, order email and billing zip code to view your order details. You can then print this page for your records.

How to shop

Do I have to open an account to place an order?

This is not necessary. Our website allows you to place orders as a guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order. If you would like to place an order as a guest, start by adding the items you want to your basket. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.

Why can’t I order the item I want when it’s available in the UK?

Currently we’re unable to offer all our ranges on our international websites, but we’re looking to expand our selection of products in the future.

The item I want is not in stock. Can I pre-order it?

We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.

How to buy?

To shop on our site, choose a selection of products; Women’s, Lingerie, Men’s, Kidswear or Homeware, and then the product type (e.g.: trousers, dresses etc). Alternatively, click through to our savings and offers page. Browse through the products we have to offer, and when you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the colour, size and quantity you want, and add to your basket. You can then choose to continue shopping or proceed to checkout with your order. Once you proceed to checkout, you can amend your shopping basket and continue to our secure checkout page. Once here, you can choose to sign in to your account or to continue as a new customer, without having to create an account. Enter your details, choosing your delivery method, and click continue. Next you will be required to enter your payment details, billing address and contact details. The Payment details you can choose from are [depends on country]. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’. Once you submit your order you will be unable to change your order. You will be sent an acknowledgement email detailing your order, and a further despatch order when your item(s) have been despatched.

How can I send an order to the UK?

If you wish to ship to the UK, please place your order via the UK site www.marksandspencer.com.

Amend my order

How can I change the delivery address for my order?

If you’d like to change your delivery address, please cancel your order as soon as possible and place a new one using your preferred address. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, the order will be shipped to the address you previously specified. Please click here for our address and contact details.

Can I change the size/colour of the item I’ve ordered?

If you’d like to change the size or colour of an item, please cancel your order as soon as possible and place a new one for the items you’d like. You can cancel your order by clicking ‘Cancel Order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, please return it to us after you receive it. You can also reorder the new products you want in the meantime. Please click here for our address and contact details.

How can I cancel my order?

  • Sign into your account.
  • • Click on ‘My account’ at the top of your page and navigate to ‘My orders’.
  • • Find your order on the list and click on the ‘View Order’ link next to it.
  • • Click ‘Cancel this order’.
Alternatively, if you’ve placed your order as a guest:
  • • Click ‘Where’s my order’ at the bottom of our page. Enter your order number, order email and billing zip code to view your order details.
  • • On your order details, click the ‘Cancel this order’ option.
    Please note that if the ‘Cancel this order’ option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly, preferably by email. If your order has been shipped before we receive your cancellation, please return it to us after you receive it and following your cancellation. Please click here for our address and contact details.

Can I add or delete a product from my order?

If you’d like to add or delete an item, please cancel your order as soon as possible and place a new order including the items you’d like.

You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will have to notify us of the cancellation of your order by contacting us directly by email. If your order has been shipped before we receive your cancellation, meaning we cannot amend your order, please return any unwanted items to us after you receive them. You can order any additional products you would like in the meantime. Please click here for our address and contact details.

Can I change my delivery type after I’ve placed my order?

If you want to change your delivery type, please cancel your order as soon as possible and place a new order with your preferred delivery type.

You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and your delivery type can no longer be changed.Please click here for our address and contact details or click here for our range of delivery options.

Can I change the billing address for my order?

 

If you want to change your billing address, please cancel your order as soon as possible and place a new order using the preferred billing address.

You can cancel your order by clicking ‘Cancel this order’ on the order page in ‘My Account’. Please note that if this option has disappeared, we’ve already started to prepare your order for shipment and you will not be able to amend the billing address. Please click here for our address and contact details or for our range of delivery options click here.

My delivery

Delivery options

We now offer free tracked standard delivery on orders above $100, as well as a tracked express delivery service. Please see all our delivery options below:

STANDARD TRACKED DELIVERY (8-10 business days) – Free for orders above $100, otherwise a charge of $5 is applied to your order. You can check the progress of your delivery here

TRACKED EXPRESS DELIVERY (4-6 business days) – Free for orders above $200, otherwise a charge of $7.50 is applied to your order. You can check the progress of your delivery here

Note – Depending on the size/weight of your order, we may upgrade your delivery service. This will be clearly visible to you at the point of checkout. If your order qualifies for Free Standard delivery promotion, the same promotion will be available to you for the upgraded delivery service at no additional charge.

Do I have pay to any customs and/or duty charges?

You will be responsible for assuring that any products you order comply with state and federal government import regulations. Orders valued above the Australian customs threshold may be subject to import duties and taxes, which are levied by the Australian border control at the time the order arrives in your country. We advise you to check the most current threshold with the appropriate government agency. All applicable duties, fees and any additional charges for customs clearance are your responsibility.

Can I deliver to a PO Box address?

You can deliver to a PO Box address if you choose tracked standard delivery as your shipping method. We are unable to deliver to PO Box addresses via courier (tracked express).

Will all my items be shipped together?

In most cases your whole order will be delivered at the same time, however it may be in separate parcels.

Offers and promotions

I’ve noticed the item I want is part of a special offer. Where can I find out more about this offer?

There is a link to the terms and conditions for the offer on the product page. Click ‘More details’ for further information about how to take advantage of the offer or discount.

How do I apply a promotional code to my order?

  • Go to your shopping basket.
  • Type the promotional code into the ‘Enter promotion code’ and click ‘Apply’.
  • Your discount should appear in the order summary box and the estimated total should change.

Why is my promotional code not working?

If your promotion code is valid, it should appear as a discount in the order summary in your shopping basket. To check your basket, please click on ‘My Basket’ at the top right corner of the homepage.

If your promotional discount isn’t showing, please follow these steps:

  • Our promotional codes have expiry dates, so ensure it has not expired.
  • Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
  • Check you’ve entered the code correctly, ensuring there are no empty spaces.
    Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘Enter promotion code’ box.

If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.

Payment

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express, JCB) and Paypal. We will not charge you foreign transaction fees on payments made via Australian cards.

Can I pay using a gift card?

We currently do not accept payment by gift cards on this website. We will look to offer this in the future. Please note that any giftcards issued for our UK website, marksandspencer.com, will not apply on this website.

Is it safe to enter my payment details online?

We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.

When will you take payment for my order?

If you used your debit or credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.

How can I get a VAT receipt for my order?

If you would like a VAT receipt for your order, please contact our Customer Services team, who will be able to help you further.
Please click here for our contact details.

How will my transaction show on my statement?

For payments by card: Your transaction will appear as ‘GE/Marks and Spencer’ on your card or bank statement.

Returns and refunds policy

What is your refund and returns policy?

We offer 3 simple and convenient ways to return all or part of your order:

1. Self postage return to the UK: Learn more
2. Tracked return with Australia Post to a local address: Learn more
3. Courier pick up from a location of your choice: Learn more

You may return unused products within 35 days of purchase with a printed returns note. Your items don't need to be in the original box or bag as long as they're securely packaged.

You will need your Order ID and the email address associated with your M&S Australia account to select your return option.

Click here to visit our returns portal and print your returns note and label.

Looking to return a faulty or incorrect item?

Please contact us and our customer service team will sort this for you.

Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, or opened bedding.

Option 1: Self-postage return to UK

How does it work?

Simply use our returns portal to print a returns label and returns note. You will then be able to return all or part of your order at your own cost through your preferred carrier. To create a returns label, visit our returns portal select this option and follow the instructions. Please note, the returns label and returns note is valid for one parcel only.

How much does it cost?

You are responsible for the cost of the returning the order through your own choice of carrier; the cost of shipping will be dictated by the carrier.

How much will I be refunded?

You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable. Please note that we will refund your shipping costs if you are returning faulty goods.

Option 2: Australia Post tracked return

How does it work?

We offer you the option to send your package to our local returns hub using a discounted rate. We will pay for the rest of the return to the UK!

Simply visit our returns portal select this option and fill in your details. You can’t use discount codes or gift vouchers to pay for this service.

You'll be sent a confirmation email from Global-e which will contain a link to download your returns label and returns note. Print the returns label, attach it to the top of your parcel and insert the returns note in the parcel.

Then drop your parcel straight into a Post Box or at an Australia Post Office.

The returns label and returns note is valid for one parcel only. Australia Post will not be able to accept any additional parcels.

Your refund will be processed once your parcel has reached our UK warehouse.

How much does it cost?

Visit our returns portal and select this method to see the cost of your return – the cost will be deducted from your refund.

How much will I be refunded?

You will be refunded for the value of the goods returned minus the cost of the return (unless the goods being returned are faulty). You will not be refunded for any shipping costs or any taxes you paid on your order, if applicable. Please note that we will refund your shipping costs if you are returning faulty goods.

How do I track my return?

Your returns confirmation email will provide you with a tracking link. You can use this link to track your parcel to our returns hub in Sydney once it has been accepted by Australia Post.

Alternatively, you can track the return directly through Australia Post using your consignment reference at http://auspost.com.au/track.

Your refund will be processed once your parcel has reached our UK warehouse.

Option 3: Courier pick up return

How does it work?

A courier service will collect your return items from your desired location* at a discounted rate.

Visit our returns portal select this option and fill in your details to book your collection. You can’t use discount codes or gift vouchers to pay for this service.

You'll be sent a confirmation email from Global-e which will contain a link to download your returns label and returns note. Print the returns label, attach it to the top of your parcel and insert the returns note in the parcel.

The returns label and returns note is valid for one parcel only. The courier will not be able to accept any additional parcels.

The courier can collect your parcel from your address on the same day if ordered before 1pm, Monday to Friday. Bookings after 1pm can be collected the next working day.

Collections take place between 8am and 8pm Monday to Friday.

*Please note that courier pick up may not be available at your specific address. Your collection address must be accessible to the courier, and there will need to be someone there to hand over the parcel. If we can’t pick up the goods for either reason, you’ll still be charged for the service.

How much does it cost?

The charges depend upon your collection city as well as the weight of the parcel. Please see the below table as the starting prices for a 1kg parcel – the cost will be deducted from your refund.

Collect From Prices from ($AUD)
Sydney $ 5.95
Melbourne, Adelaide, Newcastle, Wollongong, Gosford, Geelong, Ballarat or Bendigo $ 7.80
Brisbane, Gold Coast, Sunshine Coast, Toowoomba $ 8.40
Regional Centres $ 10.30
Rest of Australia $ 15.40

How much will I be refunded?

You will be refunded for the value of the goods returned minus the cost of the return (unless the goods being returned are faulty). You will not be refunded for any shipping costs or any taxes you paid on your order, if applicable. Please note that we will refund your shipping costs if you are returning faulty goods. Your refund will be processed once your parcel has reached our UK warehouse.

When will I receive my refund?

It can take up to 35 days for us to receive and process your return; your refund will be processed within 5-10 working days of reaching our UK warehouse. We will send you a confirmation email once we’ve refunded you.

Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).

How do I return a faulty or damaged item?

Please contact us and our customer service team will sort this for you. We will not charge shipping costs for the return of faulty or damaged items.

Clothing and homeware

Can I leave a gift message for the item I'm buying?

We are sorry but we currently do not offer a service to include a gift message for items within your order.

Can you gift wrap my purchases?

We’re sorry but we don’t offer a gift-wrapping service.

Why aren’t you offering food online?

As with our UK website, we have looked at offering a full online food offer but do not intend to build that capability at present.

Why can’t I find Autograph products online?

We are currently unable to offer products within our Autograph collections due to trademark restrictions. This includes Rosie for Autograph lingerie and sportswear, Autograph women’s cashmere, and David Gandy for Autograph menswear. However, check our website regularly as hundreds of new products launch every week.

Why can’t I buy beauty, flowers and wine online?

We are unable to ship beauty, flowers and wine internationally due to legal, logistic and licensing restrictions.

Why can’t I find children’s toys and books online?

We are currently unable to offer toys and books due to international licensing restrictions. However, you can ship toys and books to friends and family in the UK by shopping at marksandspencer.com.

Size guides

Where can I find the size guides for your products?

There are links to the size guides on product pages. You can also find links to all product size guides below:

Womenswear

  • Click here for our Women’s dresses size guides
  • Click here for our Women’s petite size guides
  • Click here for our Women’s plus size guides
  • Click here for our Women’s tops size guides
  • Click here for our Women’s bottoms size guides
  • Click here for our Women’s skirts size guides
  • Click here for our Women’s nightwear size guides
  • Click here for our Lingerie and swimwear size guides
  • Click here for our Women’s footwear and hosiery size guides

Menswear

  • Click here for our Men’s bottoms size guides
  • Click here for our Men’s casual shirts size guides
  • Click here for our Men’s casual trousers size guides
  • Click here for our Men’s footwear size guides
  • Click here for our Men’s formal shirts size guides
  • Click here for our Men’s formal trousers size guides
  • Click here for our Men’s dressing gowns size guides
  • Click here for our Men’s jumpers size guides
  • Click here for our Men’s night sets size guides
  • Click here for our Men’s outerwear size guides
  • Click here for our Men’s suits size guides
  • Click here for our Men’s tops size guides
  • Click here for our Men’s underwear size guides

Kidswear

Lingerie

  • Click here for our Lingerie bras size guides
  • Click here for our Lingerie dressing gowns size guides
  • Click here for our Lingerie knickers size guides
  • Click here for our Lingerie pyjama bottoms size guides
  • Click here for our Lingerie pyjama tops size guides
  • Click here for our Lingerie tights size guides

About Marks and Spencer

Who are Marks and Spencer?

We are a leading retailer in the UK, with over 1,330 stores worldwide. We offer British style and fashion for Women, Men, Children and Home accessories. We are committed to delivering sustainable value and enhancing lives everyday through high quality clothing and homeware products.

Please click here for the most up to date information about Marks and Spencer.

What is your ethical trading policy?

We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains.

In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment.

As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999.

We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.

How can I find out more about Plan A?

You can find out more about Plan A here.

Careers

Working with M&S

We do not currently have any jobs based in Australia. If you would like to work with M&S in the UK or any other countries where we currently operate stores, please refer to careers.marksandspencer.com.

Contact us

How can I contact you?

You can also contact us via email or post:

By email: click here.

By post:
M&S International Customer Services
PO Box 3081
St. James House Moon Street
Bristol, BS2 2DB
ENGLAND

For infomation on how to return items please click here

You can also call us for free from a fixed land line on 1800315803; we’re open from 7am to 7pm (UK time). If you’re in the UK please call 0333 014 8430.

 

 

Browser information

What browsers are compatible with the Marks & Spencer website?

The Marks & Spencer website has been designed to be compatible with the following browsers:

  • Google Chrome 31.0
  • Google Chrome 30.0
  • Google Chrome 29.0
  • Google Chrome 28.0
  • Google Chrome 27.0
  • Microsoft IE 11
  • Microsoft IE 10
  • Microsoft IE 9
  • Mozilla Firefox 26.0
  • Mozilla Firefox 25.0
  • Mozilla Firefox 24.0
  • Mozilla Firefox 23.0
  • Mozilla Firefox 22.0
  • Mozilla Firefox 21.0
  • Safari
  • iPad
  • iPhone
  • Android

Cookies policy

What is your website’s cookie policy?

The M&S website (www.marksandspencer.com.au) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.

By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

Accessibility policy

What is your website’s accessibility policy?

Accessibility Statement

This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.

The measures we have taken to achieve this include:

  • • The content can be presented in different ways (for example simpler layout) without losing information or structure.
  • • Colour is not used as the only visual means of conveying information.
  • • Alternative content is provided for all the images unless they are purely decorative.
  • • Contrast ratio is compliant to the guidelines for level A.
  • • The form input fields are always associated with labels.
  • • Form error messages are specific and clearly identify which error has occurred.
  • • All functionality and content of the website is operable through a keyboard interface without requiring specific timings for individual keystrokes.
  • • To help users navigate the site, a mechanism is available to skip blocks of content.
  • • Web pages have titles that describe topic or purpose.
  • • More than one way is available to locate a web page, e.g. using menus and site map.
  • • The site is in valid HTML.
  • • If you experience problems accessing any of the information on our site, please contact us We will do our best to fix the problem or to provide the information in an alternative format.