Large Xenon Rollercase
Initially thought the suitcases were well designed and good value. Bought two large and one small. Sadly I changed my mind as the only case to survive my long haul flight was the small case as it was used as hand baggage .Both large cases were destroyed the handles were twisted so they couldn't be pushed down, one bag also had burst all its zips. All this on their first ever flight!
31 August 2013
Very disappointed Indeed
My Xenon rollercase broke just before I left for the airport on the return leg of my holiday - the zip came apart, leaving my clothes scattered all over the floor. Fortunately I was not at a hotel and was able to borrow a suitcase. Otherwise I could have missed my plane or dragged my clothes to the airport in bin-bags. I note that several reviews have described the handles as flimsy and breaking during baggage handling etc. I have to add to this the flimsy zip - quantity of zips does not mean quality. It was the third time I had used the case, so very disappointed indeed and disappointed with M&S response and refusal to honour the five year guarantee, because all I have is photographs of the case with broken zip, which I had to abandon before I left for the airport. (My last case, not an M&S purchase, never let me down, lasted me eight years and, though battered, is still usable). I HAVE TO SAY, I COULDN'T RECOMMEND THIS M&S PRODUCT TO ANYONE!!!!!
16 June 2013
Good Quality Average sized suitcase
Everything about the suitcase felt average. Bought it in sale hence, satisfied with what I paid.
15 April 2013
This was bought to match a case purchased a few years ago, same excellent quality and now with a security padlock rather than a combination lock. It looks smart and is easy to manoeuvre.
22 January 2013