Urbino Large Sofa
Maintenance of this sofa is labour intensive
Bought this sofa instore and was satisfied with style, price and delivery. Over the course of the first 2/3 weeks the back cushions started to flatten and loose shape, despite closely following the care guidelines. M&S arranged for someone from FIRA to inspect the sofa - FIRA are an independent organization used by the furniture industry. The FIRA technician said that the appearance of the cushions was typical of this type of furnishing and not a fault.
Once a month it is necessary to remove the filling from the cushion covers and plump up the infill before putting back in the cover; not easy with cushions that are almost 1m x 0.5m. The technician said that maintenance of this type of furniture is labour intensive. Why do M&S not advise of this at the point of sale. Customers only receive the care instructions when the sofas are delivered. If I had known this before buying I would have chosen something different. The appearance continues to deteriorate after just 2 months.
04 November 2013
We live on an island and it can take forever to get things delivered, usually very expensive. M&S didn't charge the earth and helped accomodate our transport arrangements. The sofa was delivered to where we wanted on time. We found the whole ordering experience to be straight forward.
Only two negatives - we didn't like having to fit the legs ourselves as there were no guide holes prepared and there is a smell (not nasty but quite strong) coming from the sofa, that is gradually wearing off. We have only had it two weeks and it has almost gone.
01 January 2013
Pleased with purchase
We have had this sofa and the matching petite sofa for 4 months and are very pleased with both. They are comfortable and look good in our room. We chose the calera texture in duck egg which helps give the room a light and airy feel.
11 October 2012
Very comfy and super stylish
Really happy with our purchase. Simply stylish and colour choice spot on - Baker Chenille in Caramel.
11 October 2012