Refresh Latex Mattress - Medium Support
Great product, shame about the delivery
First of all, love the mattress.
However, delivery of mattress was not up to the normal M&S standards. Phone call in morning to say delivery would be late but unable to give revised timescale for delivery. Called M&S Furniture Customer Services (FCS) and they weren't even aware there was a problem. Delivery eventually arrived in a hired white transit van which was barely big enough for my mattress and had boxes loosely packed all around it. Wrote to FCS in Sheffield (as informed this was only way to complain) and had no response. Wrote again and no response. Called FCS who said they had tried to call me once but I wasn't in. This is not the customer service that I would normally expect from M&S.
03 June 2013
We bought this mattress off the Internet without even testing it.
We weren't disappointed, it's massive!
Really deep (had to buy M&S deep fitted sheet)
Best nights sleep we've both had in a long time!
09 March 2013
Regretting it already!!
I purchased this mattress in the sale - £850 and it is exactly the depth I wanted in a mattress as my bed frame very low but the mattress buttons dig into me all the time and now the mattress has already started sagging in the middle. Do not buy this mattress!! I am going to try to get M&S out to look at it - my last mattress cost about £250 and although the cover was not as good it was far more comfortable. Sue2814
25 February 2013
Bought this mattress in the sale and love it.
14 October 2012