Rectangular Frame Mirror
Nice mirror, customer service patchy
This mirror is lovely but the process of getting it home has been a hassle.
What went well
- We ordered it online and it arrived quickly to our chosen location. Customer service at the store was great, very friendly and helpful. Instructions for fixing the mirror were included with the first mirror.
- M&S quickly refunded us, processed a new mirror and delivered it. They delivered it promptly and were, again, very helpful when we picked it up.
What didn't go well
- The first mirror we received had a big scratch on it, about 6 inches by 3 inches, as if the glass had rubbed against something rough before it was placed in the box.
- The second mirror is scratch-free but is missing the measurement guide to put this very heavy mirror on the wall.
It seems that M&S needs to be more picky with reliability when it comes to their suppliers.
22 September 2013
Nice mirror but expensive
Nice mirror but expensive. Dissapointed with lack of care.
Dissappointed that the hanging brackets on the back of the mirror were uneven. Fortunately I noticed this before using the supplied template to drill holes in my wall. Have yet to hang as this is going to cause much inconvenience and too heavy for me to want to return to the shop.
12 April 2013
Nice style but poor quality
This mirror looks good, if you don't look too closely. The finish is poor for the price. On my mirror there are dents on the side (before it was painted), a lump of glue on the frame, and the mirroring is flawed and speckled in one corner. Too heavy to return it so I'm keeping it, but quality is poor for the price,
07 February 2013
Perfect Style Match
It was a slight gamble as the product description doesn't detail the material of the frame, but so glad we purchased.
Its good quality (maybe slightly expensive for what it is), but it went perfectly above our fireplace and I'm very pleased with it.
03 February 2013