Ceramic Herb Pots
Ordered these pots for a Mother's Day gift.
On opening, one pot was broken.
M&S advised that the gift could be replaced, however they wouldn't deliver it and it had to be collected.
100 mile trip to Newcastle to get a replacement.
Arrived home to find 1 pot broken again.
Obviously a problem with the packaging.
Customer service adequate but nothing special and unlike M&S.
16 March 2013