Lunchtogo FAQ

We cater for all business occasions, from board meetings to training days, with a ready to eat menu of food delivered direct to business addresses.

tel: 0845 602 0602,
fax: 0845 051 8455,
email: lunchtogo@marks-and-spencer.com

Office opening times: 0800 – 1730 Monday – Friday (excluding bank holidays).

Before 4pm the day before delivery (except sandwich platters) and before 4pm on Friday for Monday delivery. Sandwich platters need to be ordered by 10am the day before delivery and before 10am Friday for Monday delivery. After this time stock availability may be limited resulting in a substitution.

If a product is not available M&S will replace it with a similar product where possible. This could be a product at a lower or higher price than the original one selected. M&S reserves the right to substitute products without prior notice for any reason – see terms and conditions on website.

Need to be made before 4pm the day before delivery or 4pm on Friday for Monday delivery.

£35 (this includes a delivery charge of £5.50).

We only deliver to business addresses Monday to Friday (excluding bank holidays).

We cannot guarantee a specific delivery time. The time slots are: 9am – 12 noon, 12 noon – 1pm, 1pm – 2pm and after 2pm.

Central London, Slough, Croydon, Aberdeen, Edinburgh, Glasgow and Manchester. Customers can check if we deliver to their area by going to the ‘how to order’ page on the website and putting in their postcode.

Before you can place an order you will need to register your business on the website. Once you have done this you will receive an automated email with a password. This is the email address that you register with and the password given that you use to login when placing an order. There is no limit to the number of contacts allowed on an account, however we are only able to discuss the account with named contacts.

We would advise that orders are placed via the website, however we are able to accept them by fax or email. We are unable to place orders over the phone.

(1) credit card: payment is not taken until day of delivery in case items ordered are not available resulting in a price change from original order confirmation. Credit cards accepted are M&S & More, M&S Chargecard, Mastercard, Visa, Delta, Switch or American Express.
(2) credit account: an invoice will be sent out on the day after delivery. Invoices can be sent by post or email and credit accounts can be set up using the Credit Application Form on the ‘how to order’ page. This process can take up to 48 hours from us receiving the application.

Available on the lunch to go website

Any complaints must by logged with the customer service team within 24 hours of receipt of delivery.

Are only available for delivery in the London area. If a customer in any other delivery area orders one they will receive individual fruit pieces to the value of a basket.

Due to daily fluctuations in market prices and stock availability, the price charged to an account or credit card may vary to those shown on the order confirmation (this should be used as a guideline only). This is why we do not take payment until the day of delivery. Also, any price discounts offered in stores do not apply to the lunch to go service.

To be sent via our email address lunchtogo@marks-and-spencer.com.

A full menu is available to print on the website on the ‘how to order’ page. This includes a product key showing items suitable for vegetarians and gluten free products.

Yes. Please visit our Lunchtogo website.

Yes. Please visit our Lunchtogo website.

Click here to order food for business. If you need any help, please email us at enquiries@lunchtogo-e.com or phone 0870 608 0505.

Email address: lunchtogo@marks-and-spencer.com
Telephone: 0870 608 0505, option 3