Not worth the money and not the quality you would expect
09 October 2013
This product is of very poor quality, not worth the money.
12 September 2013
I bought the previous version of this sleepstation two years ago, and it is now beginning to fall apart. One of the rungs of the ladder has snapped off, rendering the entire bed completely unusable - my son has had to take to sleeping on his mattress on the floor.
Given the price of the bed and the perceived quality inherent in the M&S brand name, I would have hoped that it would last longer than a measly two years. I am very disappointed, and will be extremely wary of any future purchases from Marks & Spencer.
24 July 2013
Superb bed for my 6yr old son
Bought this in the 20% sale. Firstly, M&S customer service was brilliant. I received a phone call asking me to choose a delivery/installation day, followed by further communications. I even got a phone call from the delivery men on the day.
Delivery guys were very courteous, even wearing shoe coverings in my house. They assembled the bed and showed me a small area of damage on the desk top, then arranged for a complete replacement. Surprisingly they were happy to replace the whole bed if I wanted.
The bed itself is of great quality and looks superb (natural colour). My 6yr old son loves it. The pull out desk and storage cupboard can be positioned at either side of each other, depending on preference. When the desk is pulled out there's an area behind the storage cupboard for storing items, or for creating a play den. Overall the bed is superb.
A mattress is not included, but our previous single mattress fitted in place perfectly.
13 June 2013