Fresh 1500 Mattress - Medium Support with Coolmax®
This was the first time I'd bought a mattress without trying it first, but I was bowled over by the number of very positive reviews.
First one was delivered in December and within a week had started to dip in the middle (single, normal BMI occupant). By 3 months at independent inspection organised by m&s showed a 4+cm dip and little responsiveness from the mattress.
I have had the replacement just over a month and that also has now dipped at least 3cm. It's very obvious even when duvet on. Needless to say it is very uncomfortable and a refund has been requested.
This is a very deep mattress that looks lovely quality and is very comfortable for the first few nights. But it is not fit for purpose.
M&S customer service in organising the replacement was exemplary. The bed is not the quality i expect from m&s. I'm afraid I'll be be buying my next mattress elsewhere.
19 May 2013
I purchased this mattress early last year. Our previous 9yr old M&S mattress proved an excellent buy and so went for another from M&S. I am extremely disappointed. The mattress was, as many of your reviewers have said, extremely comfortable, initially! After about 8 months or so, the mattress began to dip in the middle and even my husband, as well as myself, started to complain of backache. Both of us ended up getting up earlier in the morning as our back/neck was so painful with this dip in the middle. You felt as though you were having to hang onto the edge of the mattress to stop yourself rolling into the dip, and we are not heavyweights! Have now purchased another from another major store and hopefully this will prove to be a better buy. Initially a very comfortable M&S mattress but very disappointed later on.
12 May 2013
perfect , amazing value, superb comfort, great service and delivery
would highly recommend
10 May 2013
wheres the 'cool'
This is a comfortable mattress, beautifully covered and unlike other reviewers I have had no problems fitting the sheets I already had over the deep sides.
My only disappointment is that I was hoping to have a cooler experience, and contrary to that the mattress becomes quite warm after only a short time. I am not menopausal but would not recommend it to someone who is.
10 May 2013