Fraser Large Sofa
Very dissapointed the settee had a line of stitching missing the front of the seats were sewn incorrectly, cushions on the backs of the chairs did not have enough filling in them the whole suite was replaced unfortunatly the new furniture has also got faults even though it has been through an inspection now having to wait for new seats and backs, cant fault M&S customer service team but think they should get a new supplier.
13 December 2013
Surprisingly......... disappointed :(
I regret that I will need to offer a rather negative review on this sofa. We are almost never disappointed with anything from M & S from whatever department, so I almost feel like a traitor declaring that the two Fraser sofas I bought in March this year are not up to the standard of my previous furniture purchases from Marks. The style and colouring are fine but the upholstery cushions lose there shape quite quickly. I seem to be endlessly shaking them out to restore the shape and have noticed some shine appearing on the nap. They are not over used as there are only two oaps in residence :)
To be fair the previous suite (two and three seat sofas) were more expensive but visually appeared the same. Lesson learnt there I suppose. In the meantime however I will need to get some use from these to get any value for the money spent.
But it will take a bit more than one disappointment for me to lose faith in the company.
07 August 2013
Looks lovely, neat and modern
18 May 2013
Thrilled to bits!
Thrilled to bits with my new Fraser sofas. After returning my previous sofa to another retailer, for a full refund, after only a few months, because of poor quality, I was quite worried about trying somewhere else. But i am so pleased with the style, look, but most of all the excellent quality and value for money. Well done m M & S . Excellent service too!
05 May 2013