Charlotte Medium Sofa
Not retained it appearance
Purchased both the Charlotte medium sofa and the small one. Small one ok, but the medium one has very 'saggy' back cushions which do not retain their shape.
Only had it 3 months but it no longer looks new. Not happy with this purchase at all.
04 July 2013
charlotte settee and armchair
I bought these for my elderly mother as her chairs had seen better days. they look lovely and are very comfortable. I am now thinking of getting them for my own house. well done M & S.
29 April 2013
Reeally impressed, had a chair and smaller sofa as well. Like everthing about it. The people who delivered it took real good care. At the moment have found nothing but praise. Hope that this impression continues.
16 April 2013
Very disappointed as really uncomfortable
We are really disappointed with our Charlotte sofa as the seat cushions are so hard! It is not comfortable at all.
When we tried the sofa in the store (before ordering) it did not feel this hard - so we assumed that the cushions would soften over time. This has not happened. I have complained to M&S but apparently nothing can be done. We are now stuck with a sofa that nobody wants to use. Very disappointed with M&S.
15 April 2013