Very good buy.
The Charlotte armchair I purchased is very comfortable. Seems like a very durable and hard-wearing material and excellent value. Would have preferred bun feet to castors but for the price paid, I can't complain. Overall, a very good buy.
17 May 2013
Comfortable and attractive chairs, lovely fabric.
My son and his wife have had a Charlotte sofa and 2 armchairs for 13 years, which are still going strong after heavy use with no visible signs of deterioration, so I reckoned this style would be a good bet for the 2 medium sized chairs we needed for a second sitting area.
Really pleased with them - the design is perfect for our cottage-style room, and the size is just right. The Harrez texture neutral fabric looks good - plenty of interest in the texture.
The delivery team did a fantastic job in getting the furniture to us at all: they had been snowed up in a blizzard the night before, and had to be towed out in the morning by a tractor, then had to cope with further atrocious conditions en route to our address.
Only tiny quibble is that at the moment, the seat cushions feel slightly hard and are a bit too high off the ground, but I'm sure they will soften before long (the height of my son's furniture, and that which I've tried at M & S stores is fine).
Bought in sale, so price good.
10 April 2013
Very poor quality furniture
We bought a Charlotte suite just over 3 years ago and it has been a complete load of rubbish.We bought it because 2 of our children had M&S sofas over 15 years old that had taken a hammering from grandchildren but still looked good.We are pensioners of average weight and have had to have the chairs repaired twice already and now my wife has to be helped out of her chair because the springs have sagged so much.It almost swallows her up.My chair cushion sags and the 2 seater sofa that is only used when we have visitors is gaping at the back.I have just rung with another complaint and asked for our money back.Watch this space!!
18 March 2013
Just as good as the Sofa
Great chair, very comfortable.
Excellent service from M&S, on line & delivery.
16 November 2012