Can I Change or Cancel My Order

Depending on what you have ordered, you will often be able to cancel all or part of your order through My Account. Please see below for more information.

 

Clothing, homeware, selected technology products, gift cards, food gifts and wine cases

You can cancel all or part of your order up until the time when we take payment. Payment is taken when your order is being prepared to send to you. You can make the changes online in My Account. Alternatively you can phone us on 0845 603 1 603 or click here to email us.

 

Flowers, plants and fruit baskets

You can amend or cancel your order until your order is prepared for despatch. During busy periods, such as Christmas, Mother's Day and Valentine's Day, your order details may be prepared up to 3 days before your flowers are ready to be despatched. Cancellations and amendments are not possible on orders placed in this period.

To amend your order online, sign in to My Account. Alternatively you can phone us on 0845 603 1 603 or click here to email us.



Food to Order

You can change your order until the minimum notice period starts. This will be 2 days, 5 days, 7 days or 21 days before the collection date depending on what you have ordered. If you placed the order online you can change it in My Account. Otherwise please phone 0845 604 4 604 or contact your local store.



Made to Measure Shirts

As your shirt is made specifically for you, once you have placed the order, no changes or cancellation can be made, except in accordance with your legal rights. Additionally we will only accept returns in accordance with your legal rights.



Furniture

As soon as you realise that you need to change your order, please contact our Furniture Customer Service team by calling us on 0845 7 624 624 or email our Furniture customer services team at DirectFurniture.CustomerServices@marks-and-spencer.com

Ultimately, any changes you make to your order must be notified to us in writing.

If you amend your order online, you may find there are changes to your delivery time and/or the price you pay for the item (as you'll be charged the current selling price on the day you amend the order).



Large Technology Products e.g. large TVs and wine fridges

As soon as you realise that you need to change your order, please contact us on 0845 603 1603 and one of our advisors will help you.

If you amend your order online, you may find there are changes to your delivery time and/or the price you pay for the item (as you'll be charged the current selling price on the day you amend the order).



Large Household Appliances e.g. cookers, fridges

As soon as you realise that you need to change your order, please call the Appliance Sales & Advice number 0870 197 4344.

Please notify the team at least 3 working days before your agreed delivery date. If less than 3 working days' notice is given, our supplier reserves the right to charge you an additional £19.99 to cover additional delivery charges. Click here for Large Appliances Help



Bed disposal service

The bed disposal service cannot be cancelled individually. If you want to cancel the service, you will need to cancel and re-order your mattress, divan or bedstead. Please note this will affect the delivery of your product and you will lose any special offers unless they are still available at the time you re-order.