Abbey Medium Sofa
We purchased sofas earlier in the year. What a disappointment. After only a couple of weeks the cushions looked worse than my old 13 year old M&S sofas and the fabric looked shabby. After contacting M&S we purchased a firmer cushion, these were much better. However we then noticed lumps under the covers and upon investigation it was apparent that the fire retardant had come off. M&S sent an assessor to look and immediately he suggested we had new cushion covers, not happy with this as I felt the fabric may not match and who was to say it wouldn't happen again. He assured us that he had never seen this in his 30 years experience. I persisted however and he recommended that we were given new sofas. The new sofas, different fabric, and hallelujah, cushions that are a replica of my old sofa's cushions arrived this week. What a difference, I am now very happy and a satisfied customer. Would I buy furniture from M&S again? Probably not.
19 November 2013
Another great buy
I used to have this sofa in leather, so I knew what to expect. I was not disappointed. It is really comfy and fits in well with the corner unit and small sofa.
19 November 2013
Tor Plaid Moss
Purchased medium and small sofas along with footstool. Look really good and react to any spills like new. (two young grandaughters who share their snacks with the furniture) Tried the dakota leather but had problems with colour mis match and fabric stretching, sent them back.
p.s. footstool has no storage, perhaps M&S want to look at this.
16 September 2013
Sofa & love seat delivered today. From the start of ordering I have been updated along the way & day of delivery I was sent a text & then call from the driver saying he was 10 mins away. Wincanton deliveries are excellent & professional - 5 stars for them alone!
The Abbey medium sofa & loveseat in Chenile Ivory are perfect - I'm thrilled with both - good quality, British made & bought with 30% off - can't get any better. Well done to everyone.
09 September 2013